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Advanced Payment Pro – Transaction says failed but goes through and is processed

Posted: April 29, 2020 at 1:32 pm


nimbletoad

April 29, 2020 at 1:32 pm

We are trying to get a site live with Authorize.net AIM credit card processing. The trouble is this:

The processing wheel spin and spins saying that it is processing. If we login to our Authroize.net account we can see that the charge for $1 was successfully captured yet the processing wheel keeps on spinning.

Eventually, there is an error message “This registration could not be completed. Please refresh the page and try again”.

When you refresh the page the screen changes to “Congratulations
Your registration has been successfully processed.
Check your email for your registration confirmation or click the button below to view / download / print a full description of your purchases and registration information.”

In the backend of the site, the transactions are captured and show correctly.

Please help!


Josh

  • Support Staff

April 29, 2020 at 1:53 pm

Hi,

This sounds like there’s an error being thrown at that point. You could check your site’s PHP error log for more details. If you don’t have a PHP error log, you can set up debugging by following this guide:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

Once you have debugging set up, it will log the error to a debug.log file on your site when you try doing a transaction again.


Josh

  • Support Staff

April 29, 2020 at 2:14 pm

Update: I see you’ve redeemed a support token too.

In this case since your site is hosted on Flywheel, you can get the PHP error log from Flywheel:

https://getflywheel.com/wordpress-support/can-i-view-the-access-logs-and-error-logs/

Can you check the PHP error log for any fatal errors?


nimbletoad

April 29, 2020 at 2:17 pm

I have the log file but do not see any fatal errors. I sent the portion of the log file over to you via email


Tony

  • Support Staff

April 30, 2020 at 3:24 am

Just noting here that replied directly to your support token request and will continue to work on this there if there are any more issues.

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Updated by  Tony 3 weeks, 6 days ago ago

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