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Advance Payment in Event Espresso

Posted: October 10, 2019 at 1:24 am


pmoise

October 10, 2019 at 1:24 am

Hello,
For one of our event we would like to collect advance payment (pre-payment) from our members.
The advance payment will be fixed fee.
This advance payment should be deducted from the final ticket price (the final ticket price will depend if member book 1 day or several day, with or without insurance, etc…I mean final ticket price is not fix)
How is it possible to manage this through Event Espresso ?
Thanks for your help
Pascal


Tony

  • Support Staff

October 10, 2019 at 4:22 am

Hi there,

Are you using the advanced payment option to gauge if the event is going to be going ahead?

You can have the user register onto an ‘advanced payment’ ticket which has the price set as the fixed fee amount and then move them onto the ‘full price’ ticket using the Attendee Mover Add-on after they have done this.

The original payment for the first ticket will then apply towards the price of the new ticket you moved them onto.

This allows users to pay using the EE payment methods and although you will need to ‘move’ every registration onto the full price ticket will require less admin work than the other option which would be to register onto the full ticket and make a payment outside of EE, which the admin then needs to manually apply to the transaction as EE doesn’t support ‘partial payment’ on the front end.


pmoise

October 12, 2019 at 6:04 pm

Hello Tony,
We are not using the advanced payment option all our event are fully confirmed and no need to apply different payment gateway to different event.

I do understand we need to install additional addon Attendee Mover so that we can move simply and manually each user registration between 2 different event or between 2 different ticket price inside the same event, am I right ?
When doing so, an automatic notification is sent by email to the registrant, can you tell me if this notification includes a way for the participant to see the remaining price to pay (price of the new ticket – advanced payment = )? Will the participant have a link to pay online through the event espresso payment gateways ?
Thank you


Tony

  • Support Staff

October 14, 2019 at 3:50 am

I do understand we need to install additional addon Attendee Mover so that we can move simply and manually each user registration between 2 different event or between 2 different ticket price inside the same event, am I right ?

Correct.

So, in this case, you’d have 2 tickets on an event, one the ‘lower’ price and the other the ‘full’ price.

Have the users register onto the ‘lower’ price ticket and then move those registrations onto the ‘full’ price ticket.

When doing so, an automatic notification is sent by email to the registrant, can you tell me if this notification includes a way for the participant to see the remaining price to pay (price of the new ticket – advanced payment = )?

The notification is only sent if ‘Trigger Notifications’ is set to Yes when you move the attendee, thats enabled by default but just to clarify, you can disable that email if needed.

The user will receive a ‘Pending Payment’ email which shows their registration is pending payment, that email has a link that will take the user to the payment options step in the checkout and they will see their ‘previous’ payment applies there, like this – https://monosnap.com/file/rwXWkHo0ttsmQKwHb2UZ1hxOOrfKOT

Is that what you are looking for?

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Updated by  Tony 2 days, 15 hours ago ago

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