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ali west
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September 27, 2014 at 3:14 pm
Once a form has been submitted the admin seems to receive multiple registration emails. It doesn’t always happen, sometimes just one comes through and other times 2 or 3 for the registration. It’s for only one event and one person so not sure why. Is there a setting I need to configure somewhere?
Thanks!
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Lorenzo Orlando Caum
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September 27, 2014 at 5:59 pm
Hi,
Could you let us know the version of Event Espresso you are using.
Next, is this happening when a single registration is made or is this a group registration where one person is buying multiple tickets?
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Lorenzo
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ali west
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September 28, 2014 at 2:35 pm
hi there
i’m using version 3.1.36.5.P
it’s happening for just single registrations with just one ticket …
ali
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Lorenzo Orlando Caum
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September 28, 2014 at 3:22 pm
Hi,
Are you able to duplicate this from your end?
Also, have you noticed a pattern of any kind — perhaps occurring on a specific event?
It is possible that the registrant/attendee is refreshing the thank you page or back-tracking to complete a registration. This would send out multiple emails, however, only the latest registration would be recorded.
We have some pop-up warnings in place to prevent this. The attendee/registrant would need to click okay to go past these warnings.
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Lorenzo
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ali west
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September 29, 2014 at 1:27 pm
hi there
will track things closely and see if there’s a pattern ..
thanks!
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