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Admin or Attendee not receiving confirmation emails when registering EE3

Posted: March 8, 2018 at 1:36 pm


obc2015

March 8, 2018 at 1:36 pm

USING EE3 – I have added PostmanSMTP, the logs are showing emails being composed but they are not sending out.
3.1.37.12.P
WordPress version WP 4.9.4
Installed plugins

BackUpWordPress by Human Made Limited version 3.6.4,
Event Espresso by Event Espresso version 3.1.37.12.P,
MOJO Marketplace by Mike Hansen version 1.3.3,
My Custom CSS by DarkWolf version 3.1,
Post SMTP by Jason Hendriks, Yehuda Hassine version 1.8,
WordPress Importer by wordpressdotorg version 0.6.4,
WP Mail Logging by Christian Zöller version 1.8.3,
WP Super Cache by Automattic version 1.5.9

Settings
Home URL http://www.ohiobatontwirling.com


Josh

  • Support Staff

March 8, 2018 at 3:22 pm

I’m afraid I’m not familiar with that particular plugin. Does it have a settings page where you can test sending a message? If so, does the test message get received?


obc2015

March 8, 2018 at 4:09 pm

Yes, it does and there seems to be a problem with it. It’s pointing to bluehost instead of the gmail account. I’m unclear how to correct this. Do I really need this plug in -POST SMTP. I thought it would help to get these confirmations out but with my level of knowleadge it is causing me more issues.


Josh

  • Support Staff

March 8, 2018 at 4:47 pm

You might not need that plugin. What you can do is deactivate the SMTP plugin, then install this plugin to test the email functionality of your website:

https://wordpress.org/plugins/check-email/


obc2015

March 8, 2018 at 5:00 pm

I installed check-email and it sent the email and email was received. I do see one possible issue. Email was received from Word Press (Kathxxxxxxxxx@gmail.com but we are using a different address (oscxxxxxx@gmail.com)in EE3 as the “Primary contact email”. Does this make a difference?


Josh

  • Support Staff

March 8, 2018 at 5:06 pm

That doesn’t make a difference, but what can make a difference there is the Use fancy email headers? setting on the Event Espresso > General Settings page, under Email Settings. You can try changing that setting to No then test doing a registration.


obc2015

March 8, 2018 at 5:08 pm

The Fancy Headers is set to “no”. This was never set to “yes”.


obc2015

March 8, 2018 at 5:52 pm

Admin and attendee are receiving emails now. Wow, not sure what happened except deactiving the Post SMTP.

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Status: closed

Updated by  obc2015 3 months, 2 weeks ago ago

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