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Admin Notified with Ticket Notice

Posted: February 1, 2018 at 3:12 pm


Roberto Rubio

February 1, 2018 at 3:12 pm

I need to be able to send the same notification that goes to the register also goes to the admin, I try but not successful yet.


Josh

  • Support Staff

February 1, 2018 at 3:19 pm

Hi Roberto,

You can add the admin’s email address to the CC: field of the Ticket Notice template, then they’ll get a copy of that notification.


Roberto Rubio

February 1, 2018 at 4:24 pm

You know i done that already, before contacting you I did that and also add the [CO_EMAIL] but didn’t work.


Tony

  • Support Staff

February 2, 2018 at 2:28 pm

If you go to Event Espresso -> Messages -> Message activity

Do you see the message there?

Does it show with a green ‘status bar’? (the bar to the left of the message)


Roberto Rubio

February 2, 2018 at 3:57 pm

yes, here is the screenshot of both sides. http://prntscr.com/i9dds3
then on the message templates i added the code and email, but yesterday i used my personal email to be CC – http://prntscr.com/i9dedy


Tony

  • Support Staff

February 4, 2018 at 3:12 pm

Notice how in your screenshot the ‘To’ field it empty?

That’s because your in the ‘Primary Registrant’ context – http://take.ms/OeUWP

That context isn’t enabled for the ticket notice by default and with an empty ‘To’ field it still is disabled, you need the other context on that message type.

The ticket notice that is sent out is the ‘Registrant’ context. Either click that link on the default message template list or switch the context and edit the correct one:

http://eventespresso.com/wiki/messages-system-working-with-message-contexts/

  • This reply was modified 1 week, 6 days ago by  Tony.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Tony 1 week, 6 days ago ago

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