Support

February 16, 2018 at 12:38 pm

Hi Vals,

I’ll follow up with each of your questions below.

Pending Payment (Cheque) customers Admin Notification is sporadic, inconsistent.

If you check the Abandoned transactions list in Event Espresso > Transactions > Abandoned Transactions, do the transactions listed there match the transactions that you didn’t get a notification for? If so, that’s why you didn’t get a notification. They would have needed to click through to finalize their registration in order for an email notification to be sent out.

I have set Pending Payments to include Q&A field but when I do get an Admin Notification, it only gives me some information.

If you check the Registration record is the information complete there or is it also missing there too?

February 19, 2018 at 4:08 am

Hi there,

By default EE does not include a list of questions in the Pending Payment email, but you can add it in.

Go to Event Espresso -> Messages -> Default message templates -> Registration Pending Payment -> Event Admin – http://take.ms/wYzEv

Now you editing the Pending Payment email sent to the event admin.

In the ‘ATTENDEE_LIST’ section, add something like:

<li>
	<strong>Questions:</strong>
	<ul>[QUESTION_LIST]</ul>
</li>

Like so – http://take.ms/VYd1k

That calls QUESTION_LIST at the bottom of the template and outputs the details from that for each question, right now it’ll be empty, so add something like:

<li><strong>Question:</strong> [QUESTION]</li>
<li><strong>Answer: </strong>[ANSWER]</li>

Save the template and retest a registration, now you should get something like:

Question: Question 1
Answer: Answer 1
Question: Question 2
Answer: Answer 2

And so on for all of the questions.