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Admin NOT receiving registration notification emails

Posted: September 6, 2019 at 10:36 am


Andi

September 6, 2019 at 10:36 am

For some reason on new events that have been created, I am not receiving notifications of registrations that take place.

I’ve looked through the settings, but I can’t really find exactly what I’m missing in settings.

Wordpress 5.2.3
EE 4.10.0.p


Josh

  • Support Staff

September 6, 2019 at 10:51 am

Hi Andi,

You can go to Event Espresso > Messages which will show an activity list of all sent messages. Are the admin messages listed there and do they say they were sent? Also, are they being sent to the email address you’re expecting them to be sent to?


Andi

September 6, 2019 at 11:11 am

Grrrrrrrrrrrr…..

Yeah, I don’t know how that happened, but my email address got changed to a fake email address when one of my interns was entering registrations when using my login.

Should be fixed but at least I know that this was in the WordPress USER page now.

Thank you for your help.


Josh

  • Support Staff

September 6, 2019 at 12:23 pm

That could happen if the WP User Integration add-on is active, with its Sync/Update profile option enabled, and they were logged in to the site with your account, and they registered for an event on the front end.

The support post ‘Admin NOT receiving registration notification emails’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 5 months, 2 weeks ago ago

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