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Dan Stover
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October 2, 2013 at 2:38 pm
Hello EE Team,
I sincerely hope you can help with this problem we are facing. We have implemented the Multiple Event Registration Add-On, and it appears to have stopped the admin email from displaying the ticket option selected as well as the dates and time for the event.
Here is an image of what my original admin emails looked like (showing pricing option and date/time):
http://postimg.org/image/vlfqp6d7r/
Here is what my admin emails look like now (no date/time). This seems to have happened after adding on the Multiple Event Registration. The image is just a piece of an email for a test registration in which the user selected multiple guests at multiple levels.:
http://postimg.org/image/r23i3nvc7/
If you could help me get the event date/time to show again, that’d be great. But my main concern is that this email does not show the quantity or price level of each piece of the registration. You’d think the PDF Invoice might have that in it, but this is what that looks like:
http://postimg.org/image/lzm68vm1z/
Thanks in advance for any and all help,
-Dan
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Sidney Harrell
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October 2, 2013 at 4:34 pm
It’s very strange, because it should be a straight-forward pulling of the data from the database and displaying it. Are you able to look at the attendee in the database and see what it has under the start_date field?
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Dan Stover
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October 3, 2013 at 6:27 am
Thanks Sidney,
I did not see anything in the start_date for that attendee, so after doing some more investigating, I discovered that the client who was messing with the event set the registration to be open until 2018 but left both the start and end time in 2013, which was of course the problem. I set the event’s dates after the registration period and it captured both the dates, time, and ticket price levels just fine. Thanks for looking into it for me,
-Dan
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