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FirstPres
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January 11, 2023 at 8:43 am
I had 3 reservations that were made on January 3, 2023, and as the admin I did not receive email notifications. I have gone out to the message settings, and it shows that all were sent. I checked the email address, and it is correct. If I tell it to resend it gives me an error message that “An error has occurred:
The messages were not sent. This could mean there is already a batch being sent on a separate request, or because the selected messages are not sendable. Please wait a minute or two and try again.” I have tried several times and it will not resend the email. These messages usually go into my Junk File and I regularly check that and I have not received anything. I also checked the setting above that indicate how many messages have been sent or if any or batched and it shows all have been sent. How do I get it to send me the messages?
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Garth
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January 11, 2023 at 1:55 pm
Hi there,
What message template are you referring to?
What do you have as the TO for the Admin message Context?
Is the Admin message context active?
If you register yourself, or have other people registered, and do you get those emails?
Is your website on shared server?
Do you have any smtp or email plugins installed?
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FirstPres
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January 12, 2023 at 8:16 am
I have always used the default email settings and the TO for Registration Approved is set to go to the Registrant and to Event Admin with my email address vgreen@firstpreskingsport.org. I have been receiving the Registration Approved emails for all of the events that we have had since we put EE4 in place. I have made no changes, and this just started on January 3, 2023, when I had 3 people register for an event in February and I didn’t receive the emails. When I went to the Message Activity section and clicked on the Registration Approved emails that were to go to me, and use Bulk Actions to Send and Apply, then I get the error message below.
An error has occurred:
The messages were not sent. This could mean there is already a batch being sent on a separate request, or because the selected messages are not sendable. Please wait a minute or two and try again.
There is an email plugin installed but it is the Event Espresso – MailChimp (EE4.4.5+). I don’t have any other email or STMP plugins that I am aware of.
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Tony
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January 12, 2023 at 8:36 am
When you view the messages in the table, what colour status bar (the coloured bar next to each message) do they have?
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FirstPres
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January 12, 2023 at 8:48 am
Green
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Tony
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January 12, 2023 at 9:15 am
When I went to the Message Activity section and clicked on the Registration Approved emails that were to go to me, and use Bulk Actions to Send and Apply, then I get the error message below.
A green status bar means it has a status of ‘sent’, the bulk action to Generate and Send doesn’t resend a sent message.
What happens if you click on the icon in the actions section? Same error?
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So the problem here is that when a message shows a green status bar, it means the message generated and ‘sent’ without any errors. By sent I mean EE set up the headers, passed the email to wp_mail() which then passed it onto your server and no error were returned.
Unfortunately, if the email isn’t received after that it means its outside of EE’s control, likely being flagged as spam by one of the mailservers and dropped. You mentioned the emails would go to spam previously, that’s a good indication that you sending emails without authentication.
Who hosts your emails? Gmail?
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FirstPres
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January 12, 2023 at 9:25 am
Our ISP is Spectrum, and our website is on GoDaddy.
I think maybe this was a temporary issue. While typing this message, I received, in my Junk file, an Event Registration Details email. About 10 minutes ago I went into the website from the front end and registered for an event in late February and I have the appropriate email. I am also getting emails as the registrant.
For now, all is good, and I want to thank you for your help!
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Tony
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January 12, 2023 at 9:32 am
You’re most welcome 🙂
Any further issues just let us know.
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