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Ted Karlsalr
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March 10, 2015 at 3:00 pm
After updating as admin I don’t get email notification after a client registers. It happened in tow different registration. Thanks
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Lorenzo Orlando Caum
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March 10, 2015 at 3:32 pm
Hi Ted, could you go to the Messages screen in your WP dashboard and locate the Registration approved message type:
http://cl.ly/image/3P3K3o1T3P3d
Is the event admin recipient blue (active)?
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Lorenzo
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Ted Karlsalr
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March 10, 2015 at 3:42 pm
Thank you Lorenzo,
It is greyed and not blue
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Lorenzo Orlando Caum
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March 10, 2015 at 8:18 pm
Hi Ted, if the event admin link is greyed out, then it is currently disabled.
Here are the steps for reactivating it.
Click on the event admin link for the Registration approved message type.
Then add the following shortcode to the TO field and save changes.
[EVENT_AUTHOR_EMAIL]
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Lorenzo
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Ted Karlsalr
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March 11, 2015 at 11:02 am
Thank you so much. It says “[EVENT_AUTHOR_FORMATED_EMAIL]. I changed it to the shortcode that you provided. Hopefully it solves the problem. Thank you again
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Lorenzo Orlando Caum
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March 11, 2015 at 12:26 pm
Hi Ted,
In your earlier message, you mentioned that the link for the event admin appeared grey:
https://eventespresso.com/topic/admin-does-not-get-email-when-registration-happens/#post-145554
Grey means that it is disabled and no notifications will go out. This happens if the shortcode is removed from the TO field for that recipient.
Could you clarify?
Thanks
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Lorenzo
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Ted Karlsalr
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March 11, 2015 at 12:34 pm
Yes it greyed out, but when I added the shortcode it turned to blue. I just wanted you to know that in “TO” field there was another shortcode. May be it is a bug, I don’t know. Thank you again
Ted
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Lorenzo Orlando Caum
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March 11, 2015 at 1:05 pm
Thanks, let us know if you begin to receive the notifications as expected.
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Lorenzo
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