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Admin Confirmation Email – Invoice Link doesn't work

Posted: August 23, 2013 at 10:05 am


August 23, 2013 at 10:05 am


The administration email sent when a customer has registered for an event contains a link to the invoice, however, it doesn’t seem to be working. The PDF contains the correct formatting but without any attendee/event data. Clicking on the PDF invoice link in the attendee overview admin page works as expected.

What I seem to have found is that the registration ID in the email is actually different to that in the attendee overview page. Searching the database for the emailed registration ID returns no results.

Could somebody please advise?

Using WordPress v3.6, Event Espresso v3.1.33.2 and the revised invoice template file available on GitHub.


  • Support Staff

August 23, 2013 at 10:53 am

I’d advise updating to the current version of Event Espresso.


August 27, 2013 at 3:23 am

I updated the latest version and this has indeed fixed the link problem, thank you Josh.

However, a new related problem has now arisen.. Multiple attendees for an event are not listed in the invoice, neither is the correct price; it only displays the primary attendee and the single price for them.


August 27, 2013 at 6:00 am

Hi Patrick,

The revised invoice hasn’t shown multiple users since it’s creation, it instead lists the event name and the ticket quantity.

It could possibly be modified further to show those, but it isn’t something on our road map currently.


August 27, 2013 at 7:05 am

Thank you Dean, good to know about multiple users. I think I’ll make a custom tweak to pull in the other attendees.

However, it is still not displaying the correct ticket quantity or price, any ideas?

If it helps to know, the email contains links to the individual attendee tickets and that all works fine, so it just seems that the invoice template isn’t pulling in the right data.


August 27, 2013 at 7:10 am

Just a note, when I replaced the $quantity var with $s_event[0] in the template.php file, the invoice then displayed double the price and number of tickets I was expecting.


  • Support Staff

August 28, 2013 at 9:32 am

Hi Patrick,

I’m afraid we can only support the built in invoice that ships with Event Espresso. The customized invoice was originally developed and shared by another Event Espresso customer and while it worked for them, there are reasons that it was never included into the product itself.

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Status: closed

Updated by  Josh 6 years, 10 months ago ago

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