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Admin Can't Check People in Using Mobile

Posted: September 14, 2020 at 9:39 pm


channingstrom

September 14, 2020 at 9:39 pm

I found this, and am having the same issue:
https://eventespresso.com/topic/no-route-was-found-matching-the-url-and-request-method-3/

Made sure WordPress Admin had all capabilities, and also checked the event administrator. None of these capabilities allow the user to check-in on the android app, it seems.


channingstrom

September 14, 2020 at 9:43 pm

I should add, admin can check them in on the web app via the console….


channingstrom

September 15, 2020 at 11:56 am

This reply has been marked as private.


Tony

  • Support Staff

September 15, 2020 at 2:08 pm

Hi,

Can you send me the login credentials so I can take a look at the request being sent?

If you can also install the REST API log plugin on the site I’ll check the request/response there with the same credentials:

https://wordpress.org/plugins/wp-rest-api-log/

You can send credentials using this form:

https://eventespresso.com/send-login-details/

Note, in the thread you linked to I couldn’t reproduce, even when logging into the users site and testing on their site it worked as expected for me. So please provide the steps you are taking in the app in the form so I can repeat the same test.

PING! This is going to get urgent pretty quickly! I appreciate your help.

Just a quick note that ‘bumping‘ your threads will usually have the opposite effect than intended as we sort threads by reply date.


channingstrom

September 15, 2020 at 4:35 pm

Sorry about the bump! shouldn’t be so impatient. You guys always provide good service.

Not sure if i follow about the thread. What i tried to do was log into the mobile app > navigate to an event/datetime > try and sign someone in that has a ticket for that event.

thanks again for yoru help. Credentials sent.


channingstrom

September 15, 2020 at 9:50 pm

just nailed the problem. I was using http://www.xxxx.ca for my web address at the login screen. Needed to use https://xxx.ca for it. Seems to be working great now!

FYI, it was allowing me to see the registration, but not toggle it to be adjusted (required SSL to do that, I guess)? Prob worth a check on login that it’s correct… Thanks for looking at this.


Tony

  • Support Staff

September 16, 2020 at 5:13 am

I was using http://www.xxxx.ca for my web address at the login screen. Needed to use https://xxx.ca for it. Seems to be working great now!

You can leave the schema off the URL, the app will check if SSL is enabled for you.

FYI, it was allowing me to see the registration, but not toggle it to be adjusted (required SSL to do that, I guess)? Prob worth a check on login that it’s correct… Thanks for looking at this.

There’s already a check to try an ensure the correct REST API url is used but it is heavily dependant on your server setup and if you are using any code/plugins to ‘clean’ the sites headers (which it looks like you may be).

You’ll usually have a link header with something like: link: <https://domain.com/wp-json/>; rel="https://api.w.org/" in your response headers from WordPress, your site does not so makes a best guess on where your REST API is located from what you’ve passed to it.

To explain, the reason you could view the registrations is likely because they use GET requests, which you can redirect without an issue.

Checking in a registration sends a POST request which needs either HTTP 307 or 308 redirects and as we aren’t handling the redirect from HTTP to HTTPS or from www. to a naked domain on your site, we can’t rely on this. Adding a check for this would be a waste of time as very few users will have set up a 308 redirect for this (for example, your site does not).

In short it is expected that users will input whatever domain is actually in use on the site, we can try and work around it a little but it’s not reliable as it depends on your set up.

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Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on http://eventespresso.com/wiki/ticketing-add-on/

Status: publish

Updated by  Tony 1 month, 1 week ago ago

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