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blackpine
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February 19, 2018 at 12:03 pm
I have many, many events and all but one recurring event show me the event date and time in both my admin registration email and in the custom email I send to attendees. Just this one event is NOT displaying a date or time. My settings are correct to show date/time.
I don’t know why only this one event is not working like the others. I really don’t want to re-enter it, because it will mess up my calendar and I already have many attendees registered over some of the event dates.
I can send copies to show you.
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Josh
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February 19, 2018 at 2:34 pm
Hi Lori,
Can you go into edit the event in question and make sure the date is entered in this format: 2018-02-19 (year-month-day).
Also, can you make sure the event has start/end times and registration start/end times?
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blackpine
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February 20, 2018 at 6:32 am
The date was already in that format, but I did not have event times entered. Once I did that, and went through and just re-selected the event dates to make sure they were autofilled by clicking on calendar dates, it worked. So maybe you MUST have event times in there in order for either date and/or time to show up on confirmations?
Anyway, it’s working. The reason I had not entered event times is because I have a form the user has to fill out to select one of several time options. It’s a bit confusing showing a fixed time, but it will work. Thanks!
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Josh
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February 20, 2018 at 1:22 pm
You’re correct, there must be an event time set in order for there to be a date and time to be included in the email confirmations.
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