Support

August 19, 2016 at 10:55 am

Hello,

The information can be changed through Event Espresso –> Messaging –> Ticket.

The notification that handles delivering access to that ticket is the Ticket Notice message type.

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Lorenzo

August 19, 2016 at 11:50 am

Hello,

Are you referring to the event image shortcode [EVENT_IMAGE] (https://cl.ly/1U3D0X1t2m10)?

That uses the image that you upload through the event editor. If you are finding that a large image is pushing the ticket onto two pages, then I would try resizing the featured image and then re-uploading a smaller one.

Alternatively, it could be removed and replaced with another image that you upload. If you make this change, then please remember that this image will be used for all events instead of a specific image being retrieved and displayed for each event.

The ticket template is built using a table formatting. Before you start removing content, I would try adjusting the image size to see if that helps.

It would also be helpful to see a link to a ticket that spans across two pages so we can share more feedback.

Thanks

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Lorenzo

August 19, 2016 at 5:03 pm

You can eliminate some of those tables to save space by editing the Receipt template in Event Espresso > Messages.

August 23, 2016 at 4:06 am

I have found the screen to edit the receipt template, but am having difficulty actually doing so. For instance, when I attempt to eliminate the table displaying the tax information, I can only eliminate the text, not the entire table itself. Trying to delete in the visual display and in the shortcode both don’t make the change of deleting the table altogether.

In visual mode you can just highlight the table and remove it – http://take.ms/WnOLt

Just hitting delete after highlighting the section should remove it – http://take.ms/x4qBn

If there are still elements remaining that you want to remove you will need to swith the editor to text mode and manually remove those.

Is that not what your trying to do?

Additionally, I would also like to minimize the font size in an effort to reduce the ticket down to 1 page. Do you have suggestions on how we can do this? Printing the 2-page (or more) receipts like the one I provided the link to is an inconvenience for our guests and something we very much want to solve for them.

That will not be not an easy task and will require much more than just reducing the font size. Remember that the length is also determined by the ticket and event selection made by the user, you can remove details to reduce the output down some but will struggle to keep all receipts within a single page.

August 23, 2016 at 12:03 pm

Hi there,

The more you remove from the template, the better your chance to get a single page. You can also make adjustments to font sizing/spacing by changing the HTML headings. For example, where you have an h3 tag, you can make the heading smaller and use less space by changing it to an h4, h5, or even h6 tag. So for example, this:

<h2 id="invoice-hdr">Order Confirmation</h2>

can be changed to this:

<h3 id="invoice-hdr">Order Confirmation</h3>

and this:

<h3 id="invoice-date">Date: <span class="plain-text">[PRIMARY_REGISTRANT_REGISTRATION_DATE]</span></h3>

can be changed to this:

<h5 id="invoice-date">Date: <span class="plain-text">[PRIMARY_REGISTRANT_REGISTRATION_DATE]</span></h5>

Also, where there are some specific blocks of text that you want to make them smaller, you can add the “small-text” class. For example, this:

<li>

can be changed to be this:

<li class="small-text">

A few more suggestions that will help conserve space is you can use a smaller logo image, and remove any extra line breaks from within the templates.