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Additional Questions Not Updating on Tickets

Posted: June 1, 2018 at 5:51 am


June 1, 2018 at 5:51 am

Hi! I am running into an issue where if i log into the backend of the site and go to a particular user to look at their information and update a additional question field it will not update my ticket.

For example: a user had added a additional address but they added it all lower case. So i then looked at it and fixed it but it wont update the actual ticket.


  • Support Staff

June 1, 2018 at 7:18 am

Hi there,

In this case we’ll probably need temporary admin access to troubleshoot this. Can you send that information, along with the registration ID, via the secure form on this page:


June 1, 2018 at 7:25 am

Ok! Just sent! Thanks for the prompt response!


  • Support Staff

June 1, 2018 at 7:39 am

OK here’s why the additional questions are not being updated on tickets: The additional questions for additional registrants are not being printed on the tickets. Here’s the shortcode from that’s in the ticket template:
[PRIMARY_REGISTRANT_ANSWER_*Mailing Address for your license]

Since it’s the primary registrant answer shortcode, all tickets in the same transaction will use the address entered for the primary registrant. In this case with Registration IDs 429-436, all 8 tickets will print the address from REG ID 429.

There are two approaches you could take to fix this:
1) Edit the address for REG ID 429
2) Go in to edit the ticket template (In Event Espresso > Messages > Default Message Templates) and change
[PRIMARY_REGISTRANT_ANSWER_*Mailing Address for your license]
[RECIPIENT_ANSWER_*Mailing Address for your license]

Hope that helps!

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Status: closed

Updated by  Josh 9 months, 2 weeks ago ago

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