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Additional Info in Custom Emails

Posted: January 22, 2016 at 12:03 am

laurian Horowitz

January 22, 2016 at 12:03 am

In EE3 I was able to just write my own confirmation email that went out to customize to each event. How can I do this in EE4? Some of my events have specific instructions that need to follow a registration. I would rather not manually trigger a newsletter for this or put all this info in the event description itself.


  • Support Staff

January 22, 2016 at 3:57 am

Hi Laurian,

You can create a custom message template for each event within the editor.

Go to Event Espresso -> Events -> Click to edit the event.

At the bottom of the page you’ll find a Notifications section, click the email tab.

You’ll now see a list of Email messages sent for that event –

The registration approved is the message sent when the user has paid for the ticket (or if the event is free when they finalize).

Click the Create Custom button to create a custom Registration Approved message.

Be sure to provide a good name an description so you know what the message is to be used for –

Then that message will be selected for the event, click the Edit button for that message –

That will open a new tab for that specific message type, you can make changes to that message there and it will only apply to events that have that template selected (which right now will only be that event)

Does that help?

One thing to note is each message template has message ‘contexts‘ that they are used for. Be sure your editing the correct context as you may be editing the Event Admin message intending for it to be sent to the registrant.

laurian Horowitz

January 22, 2016 at 10:19 am

Right I understand that. But are the short codes showing as available in each section my only option? How do I put in information other than the short codes?


  • Support Staff

January 22, 2016 at 11:45 am

Not necessarily the only option. May I ask, what is the additional information you’re looking to include?

laurian Horowitz

January 22, 2016 at 11:48 am

Things I’m looking to add:
List of pre-requisites
List of materials to bring
Online pre-course instructions with usernames & passwords

Stuff I wouldn’t be putting in the event description.


  • Support Staff

January 22, 2016 at 12:37 pm

You should be able to input this information directly into the template, no shortcodes would be necessary since you can assign a specific message template to specific events. Is any of the information you want to include not specific to the event, where it’d be specific to that registrant/attendee?

laurian Horowitz

January 22, 2016 at 1:16 pm

Just to the event.

laurian Horowitz

January 22, 2016 at 1:17 pm

And I can do a custom email for each date of the same type of event?


  • Support Staff

January 22, 2016 at 1:45 pm

It turns out that the specific custom email templates can be assigned to the event only, they cannot be assigned to specific datetimes within the event.

The support post ‘Additional Info in Custom Emails’ is closed to new replies.

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Updated by  Josh 4 years, 8 months ago ago

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