Support

Home Forums Multiple Event Registration Add-on Additional Fields missing in the downloaded registrations csv

Additional Fields missing in the downloaded registrations csv

Posted: December 19, 2017 at 9:38 am


AlphaStar

December 19, 2017 at 9:38 am

Hello,

We are collecting the parent information once with the primary registrant information. But the additional registrant lack these parent information in their csv row. They appear only in the primary registrant’s row. How can we remedy this?

Thanks.


Tony

  • Support Staff

December 19, 2017 at 10:14 am

Hi there,

That’s expected behaviour, each ticket is a separate registration, each registration can have its own set of answers, so the primary registration will list the answers assigned to it and the additional registrations list their assigned answers.

Looking at the code I can’t see an easy method to ‘replace’ the additional registrant’s answers with the primary registrants but I’ll check with our developers to see if I’m missing anything.


AlphaStar

December 19, 2017 at 10:22 am

Thanks, there is also other problematic fields in the export csv. One is the “amount paid” field. It always comes 0 for the additional registrations and the total transaction amount for the primary registrant. This causes confusion.

Also if you filter an event and export the registrations, for the registrations which are additional registrations when another event registration was primary, this turns out to be a real problem. One can think there was no payment for the additional registrations whilst another one can think there was overpayment for the primary registration.

What should happen is actually having the paid amount listed separately for each event. Not the total for only the primary.

Thank you for your prompt response.

The support post ‘Additional Fields missing in the downloaded registrations csv’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Status: closed

Updated by  AlphaStar 1 year, 8 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!