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Jonathan Allsebrook
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July 16, 2014 at 7:35 am
Hi,
We have an issue where we add a registrant to an event and there are additional attendees but the list of registrants only ever shows the same name as the primary registrant. The Additional registrants name is entered via the Additional attendee’s form but doesn’t show up we get a list that has the primary registrant with a star and their name repeated.
Any ideas?
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Tony
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July 16, 2014 at 7:48 am
Hi Jonathan,
Is this using EE4?
If so could you confirm the version number you are currently using please?
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Jonathan Allsebrook
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July 16, 2014 at 8:05 am
Hi Tony,
Thanks for the quick response!
Yes EE4 and version is Version 4.2.4.reg
I can’t post a screenshot as for some reason I get a blocked URL warning when I try and share a dropbox image.
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Lorenzo Orlando Caum
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July 16, 2014 at 11:10 am
Hi Jonathan,
The latest version of EE4 is 4.2.7: https://eventespresso.com/wiki/ee4-changelog/
Please backup your site and update to that version.
Then try to duplicate the issue once more.
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Lorenzo
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Jonathan Allsebrook
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July 17, 2014 at 7:07 am
Hi Lorenzo,
We have updated to the latest version and we are still not seeing additional attendee’s listed just the primary registrant.
Any more thoughts?
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Tony
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July 17, 2014 at 7:52 am
Hi Jonathan,
Apologies for the delayed reply.
Regarding screenshots you could host them via a third party and provide a link or upload them to your WP site through the media up-loader and include the link here.
If you could provide a screenshot of the issue I’d be happy to look into it further.
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Jonathan Allsebrook
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July 17, 2014 at 8:41 am
Hi Tony,
No problem!
It won’t let me link to images it says blocked by firehost….
Basically its not showing the name of the additional attendees its just showing the primary registrant!
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Tony
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July 17, 2014 at 9:37 am
Hi Jonathan,
Are you checking with new registrations or previous ones?
I’d like to run through some registrations on the site and look over this, could you possible provide temporary log in details? If so please use:
https://eventespresso.com/send-login-details/
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Jonathan Allsebrook
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July 18, 2014 at 6:30 am
Hi Tony,
Will send over to you today.
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Lorenzo Orlando Caum
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July 18, 2014 at 11:22 am
Thanks, we have received the information that you shared privately.
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Lorenzo
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Jonathan Allsebrook
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July 22, 2014 at 9:14 am
Thanks Lorenzo the fix you sent sorted it.
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