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additional attendee is not being added to total ticket price on checkout

Posted: February 15, 2021 at 11:36 am


Utah Worksite Wellness Council

February 15, 2021 at 11:36 am

I need help figuring out this issue – When someone is registering and only puts in 1 attendee, but then they fill out the additional attendee information, it’s not charging them for the second attendee when they complete the registration.


Josh

  • Support Staff

February 15, 2021 at 12:06 pm

Hi,
In order to charge for a second attendee, they’d need to select a quantity of 2 tickets. It sounds like your registration form is set up to capture additional attendee information regardless of ticket quantity. You can fix this by removing the Additional Attendee Information questions from the Primary Registrant question group.

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Status: closed

Updated by  Josh 2 weeks, 2 days ago ago

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