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April
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January 24, 2013 at 12:17 am
Hello, I purchased the business license and installed all of the additional plugins but I’m having difficulty setting up my tickets. I followed the tutorial provided on your documentation, and downloaded the files and made sure the “espresso-services” folder permissions were set properly. But when I finally create the ticket and click the Add Ticket button – it goes back to the main Ticket Template screen and no ticket was created. I’m at a standstill right now since I don’t want to go further until I get this fixed.
WordPress Version: 3.5
PHP Version: 5.3.10-1ubuntu3.2
MySQL Version: 5.1.67
Event Espresso Version: 3.1.29.1P
Regards,
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Dean
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January 24, 2013 at 4:02 am
Hi Christopher,
Have you gone through the basic trouble shooting of deactivating all plugins except EE and Ticketing and testing and bringing one plugin back online and testing?
Same with the theme have you tried using a default theme such as TwentyTwelve (whilst plugins are deactivated) to see if it is a theme issue?
Just trying to rule out plugin/theme conflicts.
I am also assuming this is a fresh installation (first time)?
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April
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January 24, 2013 at 1:14 pm
Hello Dean,
Yes, I have taken it down to just EE and Ticketing with TwentyTwelve and it is still not adding a Ticket.
This is a fresh install of the plugin, but not WP. I am trying to add this to an existing event website. We run a multi-site with sub-directory format.
Theme: Genesis Framework, Event Manager Child Theme
http://tbexcon.com/2013-europe/
I currently have it switched back to our primary theme until I hear back from support.
Any other suggestions would be welcome.
Regards,
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Josh
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January 24, 2013 at 1:39 pm
Hi there,
My first suggestion is to try deactivating and reactivating the Ticketing add-on plugin on the WP plugins admin page. If that doesn’t help, I would then turn on WP_DEBUG by editing the wp-config.php file and try adding a ticket again, that may display some errors that will help us find the cause of this problem.
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April
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January 24, 2013 at 1:49 pm
Hello Josh,
Thanks for responding so quickly. This is the info from WP_DEBUG.
Notice: Undefined index: css_file in /var/www/tbexcon.com/wp-content/plugins/espresso-ticketing/manager/add_to_db.php on line 6
Notice: Undefined index: template_file in /var/www/tbexcon.com/wp-content/plugins/espresso-ticketing/manager/add_to_db.php on line 7
Notice: Undefined variable: category_name in /var/www/tbexcon.com/wp-content/plugins/espresso-ticketing/manager/add_to_db.php on line 24
Create customized ticket template for use in multiple events. customized_ticket_info
Regards,
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Josh
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January 24, 2013 at 2:45 pm
Hi Christopher,
The error messages aren’t really indicating anything related to the problem.
What it sounds like to me is the ticket_templates database table is missing. Normally, this will be added when the ticketing add-on is installed. Since you mentioned that you’re on multisite, I’d like to know if Event Espresso and the add-ons were activated network wide, or just for this one site. They should be activated for the one site only.
The database can be checked for the ticket_templates database table. If you have phpmyAdmin, you can look in the database for to see if it is there. You’ll want to look in the part of the database for the site that has Event Espresso installed. For example, if Event Espresso is installed on blog #2, there should be a wp_2_events_ticket_templates table.
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April
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January 25, 2013 at 4:59 pm
So I checked the database, and here’s what I see.
wp_events_ticket_templates – YES
wp_2 – NO
wp_3 – NO
wp_4 – NO
wp_5 – NO
wp_6 – NO
wp_7 – NO
wp_8 – NO
The database I’m trying to set it up on is wp_7. I didn’t configure Event Espresso on any other subdirectories but they are network enabled.
Should I create a wp_7_events_tickets_templates? Any advice is welcome.
Regards,
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Josh
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January 25, 2013 at 6:26 pm
Hi Christopher,
Event Espresso does not work as expected if it’s network activated. You’ll need to deactivate it for the network, and activate it for site number 7. This includes the main Event Espresso plugin and the add-ons (like ticketing).
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April
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January 25, 2013 at 6:36 pm
Hi Josh,
So will Event Espresso work on multiple sites on a multisite? I was going to test it on one of our events, and if it worked would upgrade to the dev license. But if it won’t work on different subdirectories I will have to rethink my approach.
Regards,
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Josh
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January 25, 2013 at 6:48 pm
Hi Christopher,
It will work on the different sites, but you’ll need to activate the plugin for each site for it to work, not across the network.
So what you need to do is first is network deactivate Event Espresso. Then you can go to a sub site. You’ll see Event Espresso there in the list, and you can activate it there.
Please see this support topic at WordPress.org for more info:
http://wordpress.org/support/topic/activating-plugins-in-multisite
The exception to this is the current mobile app api, which gets installed at the root level. We’re working on an update to the mobile app scanner api that will let you run it across sites like the other plugins.
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April
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January 25, 2013 at 7:39 pm
Bingo, that worked. Thanks so much for helping me with this.
I was planning on using the scanner app for our events, our next event will be in May – do you think the update will be ready by then?
Regards,
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April
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January 25, 2013 at 8:47 pm
One other question, if it isn’t going to be ready by May – will switching EE to our root level allow us to use the app?
Regards,
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Josh
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January 28, 2013 at 12:19 pm
Hi Christopher,
I think it will be ready by then. You can use the mobile app api on multisite right now by making a few modifications to it so it will know which site is using Event Espresso. There’s an updated section of the ticketing documentation that explains how to do this:
https://eventespresso.com/wiki/espresso-ticketing/#multisite
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