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TOCIFT
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February 27, 2020 at 11:14 am
Hello EE4 guys,
I am adding the sale of auction items on our event. Is it possible to remove the access dates and times from this particular event. I am using the multi event addon.
I also noticed that my event goes for 3 days. The time the event is opened each day is different. Is there any way to display this correctly in the event access description under the details?
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TOCIFT
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February 27, 2020 at 11:33 am
Also, if it can’t display properly, can you give me the css to make the Access portion of the details display:none on this event only?
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TOCIFT
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February 27, 2020 at 11:35 am
I go live with this event on Sunday, so I appreciate as quick a response as possible. Thanks!!!!
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Tony
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February 27, 2020 at 1:19 pm
Hi there,
We’ll need a link to the event in question to give you any CSS that can target that specific event.
I also noticed that my event goes for 3 days. The time the event is opened each day is different. Is there any way to display this correctly in the event access description under the details?
Apologies but I don’t understand our question.
Can you add some more details or maybe a screenshot that shows what you are trying to do?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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TOCIFT
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February 27, 2020 at 3:06 pm
I’ve been trying to work out the questions and I don’t know how to do this with the First Name and Last Name required questions. Won’t those cause a duplicate entry?
Please help!
Thanks,
Laura
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Tony
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February 27, 2020 at 3:38 pm
I’m not sure what you mean.
What are you trying to work out with the system questions?
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TOCIFT
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February 27, 2020 at 3:58 pm
Just saw your response. Here is the link to the site and a link to a screenshot.
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TOCIFT
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February 27, 2020 at 4:03 pm
The registration is in maintenance mode since we will not be live until Sunday
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TOCIFT
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February 27, 2020 at 4:04 pm
Let me know if you want access to the site and I can email it.
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TOCIFT
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February 27, 2020 at 4:45 pm
On the system questions, how do you handle needing a unique name for each attendee when they purchase, say, a t-shirt with their entry. I have seen that you’ve done this with adding an additional event with the multiple event addon. I already use this addon because my client wanted the categories of certain types of attendees in different boxes on the registration page. Now I will be adding sponsorships of auction items. Registrars return to the registration page from the cart to add the additional purchase. Does it matter if they have the same name if they are already in a different event?
For example: Sponsor logs in and purchases a team of 4. They return to the cart and add a Live Auction Gold Sponsor ticket. They proceed to reg. and enter their name as the first attendee and when they get to the Live Auction ticket sponsorship registration they have to enter their own name again in the required questions.
My question is if this will cause a problem in the data base. We print badges from a csv file. We have had issues if someone used the same name in a single transaction before. I’m just not sure if it will matter if the registration is from two different events.
This site is very complicated. I hope you can help me Tony.
Thanks,
Laura
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TOCIFT
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February 27, 2020 at 5:13 pm
To clarify (hopefully), this does not cause a problem for the badge printing as I can remove them from the csv file. The problem is if they go to replace themself with a different angler later. Will this also replace the name in the required name slots from the other event being that it is the same name in the same transaction.
Hope that helps. Laura
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TOCIFT
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February 27, 2020 at 5:20 pm
I see another issue I hope you can solve. How do I get the Sponsorship Item “event”
purchase to show up last on the registration form?
Thanks,
Laura
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Tony
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February 28, 2020 at 3:41 am
On the system questions, how do you handle needing a unique name for each attendee when they purchase, say, a t-shirt with their entry. I have seen that you’ve done this with adding an additional event with the multiple event addon.
Are you sure that wasn’t using EE3?
With EE4 you could add an additional event, but it won’t really help.
The option you have with EE4 is to use an additional ticket type that the user would choose instead of the option without one… for example:
Admission = $20
Admission + T-Shirt = $30
Each ticket you select in EE4 is considered an attendee, you can’t selectively set some tickets to display questions and others not to.
OR you could use a 3rd party add-on to add a T-Shirt question to the registration form and if the user selects an option for that question a value (which you set) will be added to the transaction:
http://aparnascodex.com/downloads/price-modifier-for-event-espresso-4/
Let me know if you want access to the site and I can email it.
Either that or we need the ID of the event itself and I can use a test site to create some CSS that should work. If we have access to the event itself we can confirm that prior to sending it over.
You can send login details using this form:
https://eventespresso.com/send-login-details/
Does it matter if they have the same name if they are already in a different event?
No. At least if I understand your question correctly.
As mentioned above, every ticket you add is considered an attendee and EE will give you the choice of asking ONLY the primary registrant questions, or ALL registrants questions.
So users inputting the same name across multiple events simply means the registration will show that name. That’s fine with regards to EE itself.
To clarify (hopefully), this does not cause a problem for the badge printing as I can remove them from the csv file. The problem is if they go to replace themself with a different angler later. Will this also replace the name in the required name slots from the other event being that it is the same name in the same transaction.
Hmm, this depends on how they get to the edit page.
How are they editing the registration to change the name?
I see another issue I hope you can solve. How do I get the Sponsorship Item “event”
purchase to show up last on the registration form?
Currently, you can’t change the order, so the user would need to select the sponsorship event ‘last’.
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TOCIFT
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February 28, 2020 at 8:08 am
To change the name, they are following a link I’ve provided on their invoice that takes them back to the registration form. Or, at the event, we are entering the system from the back end of the website to change the name.
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TOCIFT
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February 28, 2020 at 8:22 am
I have sent the login info. I actually really like the way these sponsorship purchases are displaying on the registration form. For some reason they are displaying without any questions as all?? Not sure how that happened. The only css I’ve added of late is trying to change the color of the tickets on the Conference Pro ticket page. Here is the css:
section.tickets .tickets__layout:nth-child(n+3) .tickets__item .tickets__status {
color: red !important;
}
Which didn’t work. I was also testing some changes on the EE4 registration list page and tried to add this code, which worked in the inspector.
div#tkt-slctr-tbl-wrap-dv-6295 {
background: #00b1ca85 !important;
padding: 50px !important;
}
But it didn’t work in the Theme Customizer. I used important as well and it still didn’t work.
Here is a link to the screenshot of how it worked in the inspector
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Tony
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February 28, 2020 at 9:46 am
To change the name, they are following a link I’ve provided on their invoice that takes them back to the registration form. Or, at the event, we are entering the system from the back end of the website to change the name.
From the front end, it should be fine to edit individual registrations but in the admin can cause issues where you update the EE Contact linked to all of the registration, meaning when you update the name it updates name on all of the registrations in the group.
IIRC you are already aware of this, correct?
I actually really like the way these sponsorship purchases are displaying on the registration form. For some reason they are displaying without any questions as all??
Its because the sponsorship event is set to only collect Primary Registrant details, which you already have from the other events (not the same questions, but you have the ‘primary registrant’ questions from the first event selected already).
—
Are you looking to remove the access section for all of the ticket selectors on the register page or just a specific one?
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TOCIFT
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February 28, 2020 at 10:09 am
From me: I actually really like the way these sponsorship purchases are displaying on the registration form. For some reason they are displaying without any questions as all??
From Tony: Its because the sponsorship event is set to only collect Primary Registrant details, which you already have from the other events (not the same questions, but you have the ‘primary registrant’ questions from the first event selected already).
Is this going to work then? They will collect the primaries info and then what if we only make changes on the reg form? If I remember right, we can get to it from the registration back end as well. Honestly, I only need to make sure that the Sponsorship item’s information is connected to the Sponsor info anyway. I really don’t care if the primary registrant is changed on that. I just want to make sure it won’t cause any issues elsewhere in the system.
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TOCIFT
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February 28, 2020 at 10:16 am
I’m not looking to remove the “access section”. I’m not sure what you mean by that. If you are refering to the css that didn’t work, I’m just wanting to differentiate that section on the on the Registration List page. When we first set up EE4 we changed the name on this particular page and I can’t remember what it used to be. It’s the page where the registrar selects what event tickets they want. Here is a link to the page. I’ve sent the login info if you need to test.
Also, I only have a couple of tickets viable for testing at this time. You can change that if you need to, just let me know if you did.
Thanks,
Laura
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TOCIFT
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February 28, 2020 at 10:17 am
How busy are you today? Do you think we can solve this via regular back and forth? I will use my support token if necessary, but I’m trying to save that for the tournament if I need it.
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TOCIFT
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February 28, 2020 at 10:18 am
I have to solve this today.
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Tony
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February 28, 2020 at 10:45 am
Is this going to work then? They will collect the primaries info and then what if we only make changes on the reg form?
I’m sorry but I don’t understand your question.
If I remember right, we can get to it from the registration back end as well.
Get what from the admin? Registration questions?
Honestly, I only need to make sure that the Sponsorship item’s information is connected to the Sponsor info anyway. I really don’t care if the primary registrant is changed on that. I just want to make sure it won’t cause any issues elsewhere in the system.
Sponsorship item information? Whats is that? The ‘Sponsorship’ question group?
I’m not looking to remove the “access section”. I’m not sure what you mean by that.
You specifically asked to remove the access section in your opening post:
I am adding the sale of auction items on our event. Is it possible to remove the access dates and times from this particular event. I am using the multi event addon.
So you don’t want to remove it?
If you are refering to the css that didn’t work, I’m just wanting to differentiate that section on the on the Registration List page.
I haven’t given you any CSS and if your looking to style the access section, the CSS you posted above is not correct, but I’m now not sure what it is your trying to do, remove or highlight the access section and which one/all?
When we first set up EE4 we changed the name on this particular page and I can’t remember what it used to be. It’s the page where the registrar selects what event tickets they want. Here is a link to the page.
That’s a standard WP page you have set up and added a bunch od [ESPRESSO_TICKET_SELECTOR] shortcodes to it to display the ticket selectors for various events, it’s not something EE set up by default.
Also, I only have a couple of tickets viable for testing at this time. You can change that if you need to, just let me know if you did.
I’m not going to make any changes at all on the site, I may add a registration to view the setup but that’s it.
How busy are you today? Do you think we can solve this via regular back and forth?
To be honest, I’m not sure as your requests are conflicting so right now I don’t know what it is you are trying to do. If you let me know the specifics of what you want to do we can go from there, I’ll help you, however, I can but I simply don’t.
If we step back for a minute and break down the changes into bullet points I’ll give you the steps to fix/change each point.
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TOCIFT
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February 28, 2020 at 11:40 am
Sorry Tony. Ok. I will try to give you the issues in a better format.
1) Yes, I do want the remove the access times on all of the ticket selectors unless the times for access for each day of the 3 day tournament can be displayed. Currently, it is only displaying the first day’s access times. We have a schedule of events elsewhere that can be accessed and the times the event is open is different on each day of the event. If we have to remove the access times from the ticket selectors, the attendees can access them there.
2) Registration of the last event “Sponsorship Opportunities” – issue is my misunderstanding of how the system needs to take in the information on this page
From me: Is this going to work then? They will collect the primaries info and then what if we only make changes on the reg form?
From you: I’m sorry but I don’t understand your question.
What I meant is will the current configuration work without causing issues in the data? Will this set up tie the purchase to the sponsor info and the first registrant even if the first registrant’s name is later changed?
3) I want to change the background color and padding for the “Sponsorship Opportunities” event (please see the same link as above), as it is a different type of ticket than the tickets to enter the event. My client wants it to look different from the rest of the ticket selection events. I tried to do this myself with this CSS:
div#tkt-slctr-tbl-wrap-dv-6295 {
background: #00b1ca85 !important;
padding: 50px !important;
}
It works fine in the Chrome inspector, but not when I put it in the styles.css for the site. I thought that since the short code for the event comes from EE4 that this would be a question I could ask you instead of the Conference Pro people. Please let me know if this is not the case.
Hope this clarifies my needs.
Thank you so much for your help. It’s greatly appreciated!!!
Laura
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TOCIFT
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February 28, 2020 at 11:44 am
Clarification on question 2.
I don’t care if the 1st registrant’s name gets changed. I just need to make sure that the data won’t have a problem recognizing the sponsor that the sponsorship opportunities are tied to.
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Tony
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February 28, 2020 at 12:55 pm
1) Yes, I do want the remove the access times on all of the ticket selectors unless the times for access for each day of the 3 day tournament can be displayed. Currently, it is only displaying the first day’s access times. We have a schedule of events elsewhere that can be accessed and the times the event is open is different on each day of the event. If we have to remove the access times from the ticket selectors, the attendees can access them there.
Because you have a single datetime spanning across the 3 dates, that section is showing the start and end date for that single datetime, without adding 3 separate datetimes to that ticket you’ll only get one date and time output.
So to hide that section specifically on that page for all of the ticket selectors, you can use this:
.page-id-301 .tckt-slctr-tkt-datetimes-sctn {
display: none;
}
What I meant is will the current configuration work without causing issues in the data? Will this set up tie the purchase to the sponsor info and the first registrant even if the first registrant’s name is later changed?
Rather than swapping between this and the CSS changes, can we come back to this in a second? I think it will be fine but will go through it in a little more details to check shortly but let’s get the CSS changes out of the way first so we can work through the trickier stuff.
3) I want to change the background color and padding for the “Sponsorship Opportunities” event (please see the same link as above), as it is a different type of ticket than the tickets to enter the event. My client wants it to look different from the rest of the ticket selection events. I tried to do this myself with this CSS:
That CSS is applying for me: https://monosnap.com/file/GaJmay2CZpO4xtHVB7FhYY8gnwciv9
If you have Caching on the site it may take a little for your changes to apply.
Is that not how you are wanting it to look?
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TOCIFT
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February 28, 2020 at 1:37 pm
Ok. the color formatting is working. I thought I had cleared my cache. Perhaps I didn’t.
I applied your css and cleared my cache, but it’s not working yet. Perhaps I need to give it a bit?
Thanks!!
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TOCIFT
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February 28, 2020 at 1:40 pm
I am clearing the cache in my browser. Is there another cache that needs to be cleared?
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Tony
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February 28, 2020 at 2:13 pm
You could have caching enabled on the site itself, but the CSS is working for me: https://monosnap.com/file/nIrwtVmDZXoEqbes2BBFNAsi2jGqB1
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TOCIFT
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February 28, 2020 at 2:16 pm
Great! I will check it later, but I’m sure it’s fine.
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Tony
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February 28, 2020 at 2:27 pm
Now, your other question:
What I meant is will the current configuration work without causing issues in the data? Will this set up tie the purchase to the sponsor info and the first registrant even if the first registrant’s name is later changed?
When you say tie to the purchaser, do you mean their WP User account?
The registration questions will are asigned to the registration itself, if you update the details of the EE Contact linked to that registration the custom questions still remain linked to the registration.
So really, this all depends on where you are expecting that data to be linked to.
The WP user, or the registration?
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TOCIFT
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February 28, 2020 at 3:06 pm
How is the final check on data conflicts going? Does it seem like it’s going to work?
Thanks,
Laura
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TOCIFT
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February 28, 2020 at 3:07 pm
Oops! Should have refreshed my screen. I will think about what you are asking.
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TOCIFT
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February 28, 2020 at 3:11 pm
I’m not sure what you mean by WP user. I’m referring to the data that I download on the CSV at the end of the tournament. I need to make sure that the “sponsorship opportunities” that people signed up and paid for will be connected to the sponsor information.
Thanks so much for you help.
Laura
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TOCIFT
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February 28, 2020 at 3:17 pm
I think you answered my question:
The registration questions will are asigned to the registration itself, if you update the details of the EE Contact linked to that registration the custom questions still remain linked to the registration.
This is what I need, so I think we are good. Please send one more reply so I know that this is the case and coincides with my last entry as well, about it being connected to the sponsor questions on the CSV file.
Thanks!!!
Laura
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TOCIFT
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February 28, 2020 at 3:19 pm
Sorry I’m such a pain. I don’t always understand your names for parts of the system. I think we have muddled through though.
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Tony
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March 2, 2020 at 3:31 am
I’m not sure what you mean by WP user. I’m referring to the data that I download on the CSV at the end of the tournament. I need to make sure that the “sponsorship opportunities” that people signed up and paid for will be connected to the sponsor information.
The WP user account refers to the user account on your site, completely outside of Event Espresso. If you require your users log into the site they have a WP User account to do so, but reading through your replies, it’s not what you are looking for.
This is what I need, so I think we are good. Please send one more reply so I know that this is the case and coincides with my last entry as well, about it being connected to the sponsor questions on the CSV file.
Correct, the registration questions are linked to the registration itself using the ID of the registration (which you can not change), changing the contact details linked to the registration won’t “lose” those questions/answers.
Sorry I’m such a pain. I don’t always understand your names for parts of the system. I think we have muddled through though.
You’re not a pain 🙂
We are here to work through any questions/issues you may have.
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