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Adding another seat to an existing ticket

Posted: September 6, 2019 at 7:10 am


Severn

September 6, 2019 at 7:10 am

Hello,
Customers book free tickets – sometimes we take the booking over the phone and book for them.
Sometimes a customer wants to add an extra seat to an existing booking.
What’s the best way to do this, please?
Thanks,
Graham


Josh

  • Support Staff

September 6, 2019 at 7:19 am

Hi Graham,

The best way to do that is cancel the original registration, then start a new booking and include the additional seat with that order.


Severn

September 6, 2019 at 8:42 am

Hi Josh,

How do I add a feature request, please?

It’s not ideal having to cancel and add again – is there a way to duplicate or copy a booking?

Thanks,

Graham


Josh

  • Support Staff

September 6, 2019 at 8:56 am

Hi,

You are invited to vote on this feature’s Trello card:

https://trello.com/c/n5ZVbXwM/79-allow-adding-of-registrants-to-existing-transactions

I’m afraid there currently isn’t a way to duplicate/copy an existing booking.

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Updated by  Josh 1 week, 6 days ago ago

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