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Adding additional attendee which is a user

Posted: September 15, 2015 at 1:05 am

Ieksejo Auditoru Instituts

September 15, 2015 at 1:05 am

In EE4 we have members working in same company. To make invoicing process easier we are allowing one member to register also his colleagues and get one invoice for all users. I am adding a question form to additional attendee. Once i enter his credentials including email i get error: “An error has occurred:
You have entered an email address that matches an existing user account in our system. You can only submit registrations for your own account or for a person that does not exist in the system. Please use a different email address.”
Seems that EE4 is checking if user has an account in system. If yes, it does not allow to add it as an additional attendee.
So i need solution here. I have some possible solutions:
1) perfect solution – if ticket for additional attendee require login, then email should match with user accounts on the site, otherwise additional attendee can have only non-member price. If non-member price is used, them email should not be checked and matched with accounts in system
2) do not check emails with users database for any additional registrants
3) remove email from additional attendee list
4) if custom questions forms are used for additional registrants, they don’t show up in registrations and only primary account is visible there (i’ve found a topic on this forum about it). If it would be possible to add system fields name and last name to custom question forms, that would solve my issue too.

Seth Shoultes

  • Support Staff

September 16, 2015 at 12:45 pm


How are you? I am unable to reproduce the error you are having above. Can you please tell me what plugins, along with the version, you have installed?

1) I don’t think that is possible with the current framework, but you may find a way to do this with custom development.
2) I think this might work. You might want to verify.
3) You will have to remove the entire registration for the additional attendee.
4) If you check the box for personal information in the “Questions for Additional Registrants” meta box in the event editor (screenshot: they should show up as their own registrations.

Hope that helps. Please let us know if you need anything else.

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Status: closed

Updated by  Seth Shoultes 5 years ago ago

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