Support

October 29, 2015 at 10:19 am

Thanks, Lorenzo. A couple of related questions:

1) Can the admin-only question be added to the fields displayed in the registration list view?

2) If so, would the field be editable in list view or would the user have to click-through the registration detail to make changes?

Ideally, the user would like to assign table/seat numbers in the list view as this would not only be faster, but it would also allow them to see everything in context.

-Dan

October 29, 2015 at 4:54 pm

Thanks, Tony. That helps a lot.

I was going to ask another question in a separate post, but it relates to this.

Our user has a lot of recurring events. When we pull up the registration list for a recurring show, it lists *all* of the registrants for *all* of the occurences of the show. We can’t seem to find a way to pull a list for a specific night’s show. Am I missing something?

Related to that, if there’s not a way to do that in Event Espresso, and given the aforementioned need to assign tables/seats to the folks coming to a particular show, would it be better to have a developer add the admin-only question to the existing registration list, or should we consider using the JSON API to create a dashboard-type view that extracts registrants for a particular night’s show and then let the box-office staff assign tables/seats to that list?

Thanks again for all of your quick responses. They’re appreciated.

-Dan

October 30, 2015 at 11:09 am

That’s a big step in the right direction. Thanks, Josh.

It doesn’t seem to be working entirely as expected, however. Here’s what I’m seeing:

Go to Registration Overview and click Event Check-in. I select an event with multiple occurrences and click Filter. I get a list that (I believe) defaults to the next upcoming show. All good.

But if I chose another show date from the pop-up and click Filter, I get an empty list. Even if I go back and select the original show date, I still get an empty list (even though it showed me registrations a few seconds ago).

Any idea what is causing this behavior? By any chance does Event Check-In only work for the “current” occurrence of a show?

October 30, 2015 at 1:04 pm

OK, something’s not right here. I’m a little unclear on the ticket assignments, but the tickets do appear to be assigned correctly. I can dig into that more when our box office staff is available, but I did just see this:

Despite what I said previously, the list I originally got for the show in the Event Check-In tab is actually a list of all sales for all upcoming occurences. If I chose a particular occurence from the dates pop-up and Filter, I get an empty list (“No items found.”). However, in the field above the Bulk Actions pop-up it says “All (19)” and by the list navigation buttons it says “19 items.” 19 is the same number shown for tickets sold for that occurence in the Event Date Times list on the Edit Event page. So EE knows there are 19 tickets sold for that show, it’s just not including them in the check-in list. If I select other dates from the pop-up, I get the same result: No list, but it shows the correct number of tickets sold.

Does this help you at all?

Thanks again.

-Dan

October 30, 2015 at 2:01 pm

Good point! We’re at 4.6.23.p, which is a few months behind. Have there been changes/fixes recently that would relate to this?

October 30, 2015 at 2:35 pm

Great to hear. You think that will address this issue?

If so, would you say that our next step would be to look at getting a developer to add the admin-only question to that list view so our staff can assign tables/seats? Is that a significant change to make?

Also, am I right in assuming that our staff could keep the list for a night’s show open in a tab or window, and simply refresh it throughout the evening to get an updated list as additional ticket sales come in?

November 16, 2015 at 8:40 am

Josh,

We’ve updated Event Espresso to the current version. The good news is that we’re now seeing only the registrations for the selected occurrence of the show in Check In list. Unfortunately, when we export a CSV file, we’re still getting registrations for *all* occurrences of the show. Is that what’s supposed to happen? Is there any way to limit the export to just the selected registrations? Many thanks.

November 16, 2015 at 8:52 am

Thanks for the fast response, Lorenzo! Just so I’m clear, the exported list will always contain all registrations for all instances of the event, even if an individual instance of the event is currently displayed in the Check In list?

If so, could a developer modify EE to export just the current list and how difficult a project would that be?

November 16, 2015 at 9:15 am

Sorry if I’m not being clear. I’m not looking to export specific records from within a list. What I want to do is pull up a list of registrants for a specific instance of a show and then export just those registrants. Put another way, if we’ve got a repeating show, I want to export a list of just those folks who are coming to tonight’s show. Does that make more sense? Is that currently possible?

Thanks again.

November 16, 2015 at 11:32 am

Thanks. And is exporting just the selected instance of a show something a developer could easily accomplish?