Home Forums Event Espresso Premium Added by admin – ticket count not accurate

Added by admin – ticket count not accurate

Posted: January 9, 2013 at 11:58 am

Jonathan Brooks

January 9, 2013 at 11:58 am


I added an attendee manually who purchased 191 tickets. After he was successfully added to the database, I noticed the 191 changed to 127. Thought maybe it was an error on my part, but I was able to replicate it by adding another test attendee with 191 tickets…it too changed to 127. It’s not an attendee cap issue (I raised it and tested it just in case). Any suggestions?

Also, I noticed I am not able to change ticket count per attendee after purchase. Under the “primary attendee record” there is a drop down box to select a different ticket quantity. No matter what I change this to, it defaults back to what was originally purchased after saving.

Thanks for your help.


Chris Reynolds

  • Support Staff

January 9, 2013 at 1:50 pm

Jonathan —

This is because in the database, the ticket quantity is a tinyint, which ranges from 0-127. Changing this to a larger number (e.g. smallint) would require a change in the source code, the database, and may result in slower db performance and a larger overall database size, particularly when you’re adding attendees of that quantity on a regular basis (2 storage bytes adds up when multiplied times 190 for more than one event…).

My suggestion would be to set the maximum number of attendees to 127 and do this particular attendee as 2 separate registrations.

The support post ‘Added by admin – ticket count not accurate’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso