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Add ticket name and/or datetime to transaction data in Stripe

Posted: May 28, 2024 at 2:38 pm


Somatic Practice

May 28, 2024 at 2:38 pm

Hello –

Is there a way we can pass the datetime and/or ticket name field on a transaction so that the this info is reported when we pull reports from Stripe? Many of our events have multiple datetimes and all have multiple tickets. Our accounting folks are asking for this info.

I’ve seen other forum posts with this question, but I am not sure I understand how the questions were resolved.

Thanks!


Rio

  • Support Staff

May 29, 2024 at 12:39 am

There’s only so much info we can send over to Stripe with our integration. the checkout form layout was developed by Stripe:
https://stripe.com/docs/checkout
During checkout, it is loaded from a secure Stripe server.

But the event admin should also receive the notification during registration. With the ticket purchased.

Another option is by going to registration list and download the list. Since it can be through Excel or similar application, you can filter out the output.

thanks


Somatic Practice

May 29, 2024 at 9:01 pm

Hi Rio –
Thanks very much for your reply.

Unfortunately, our accounting team does not have access to Event Espresso or the confirmation messages, and even if they did, this would amount to matching Stripe transactions to Event Espresso essentially by hand. Unless I am misunderstanding you? Our volume does not allow for that.

In searching the forum for similar questions, I found these closed topics:

https://eventespresso.com/topic/add-event-categories-to-description-in-stripe-transaction/
https://eventespresso.com/topic/stripe-gateway-transaction-details/

I believe what I’m asking is something similar, and the outcomes of those topics seemed hopeful. Granted they are older topics and maybe other factors have have changed so that the solution we’re looking for is now not doable, but I just wanted to be sure. It would sure save a lot of headaches.

Thanks again!


Rio

  • Support Staff

May 30, 2024 at 12:57 am

Oh, you just append the data? Check this snippet here.
https://gist.github.com/joshfeck/1f18dc42a926f045a6f0159de1df4eeb

instead of the email append, you can append
$stripe_data['description'] .= ' and ticket of ' . $transaction->primary_registration()->ticket();

You can add that to a custom functions plugin on the site and we have some documentation on creating one here:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

Thanks


Somatic Practice

May 30, 2024 at 10:32 am

Beautiful, thanks!


Sam

  • Support Staff

May 30, 2024 at 11:02 am

We are glad you got that working now. Please feel free to ask if you have any other questions.

The support post ‘Add ticket name and/or datetime to transaction data in Stripe’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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