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Steven McWilliams
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December 14, 2015 at 4:39 am
Hi Guys,
We have received this feedback from one of our clients.
currently you can only check-in delegates who have registered for an event. If a delegate did not register in advance but turned up on the day you have to first add a registration before you can check it in. However, you cannot add bookings after an event is closed. This means that you have to open an event up to the public again, quickly add your bookings, then close it. This was raised at a previous meeting but no other solution was offered. This has become a major issue which we need to resolve
We’ve looked into developing something to help our client get round this problem but have yet to find a solution…Can you help?
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This topic was modified 8 years, 11 months ago by
 Tony. Reason: Fixed blockquote
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Lorenzo Orlando Caum
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December 14, 2015 at 11:29 am
Hi Steven,
Is the event closed due to being sold out? If so, you could raise the ticket quantity available (e.g. add one more spot through the event editor) and adjust the end sale date.
Then when that registrant is manually registered via your WP dashboard and set to approved, the event will move back to sold out.
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Lorenzo
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Steven McWilliams
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December 15, 2015 at 2:42 am
Hi Lorenzo. Thanks for your reply. Unfortunately this doesn’t do what the client is hoping (unless we are missing something). Going through the process you mention still results in the event being available to book from the front end. These events are very busy and this short time can result in someone externally (unintended) getting that ticket.
What we are hoping for is a process to manually register an attendee without opening the ticket to the public for however brief a time.
Thanks!
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Tony
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December 15, 2015 at 5:25 am
Hi Steven,
Currently that isn’t available, the ticket selector within the admin checks the status of the event when displaying the tickets, so if the event is sold out you can not register onto any tickets.
However we do understand that for your events there is the possibility another user may register onto the ticket through the front end in the time it is available, you could temporarily set the event to be password protected when the admin is adding the registration. Not ideal but will prevent external users from registering.
We have an open ticket for allow admins to place registrations on expired (and possibly sold out) tickets and I will add this thread to that ticket.
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