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zappohll
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August 5, 2013 at 12:41 pm
Hi,
I have the EE Business License. I have defined various ticket options for my event (Gold / Silver / Bronze) with a different price for each ticket. There are different seating areas for each ticket option, so it is important to print out the correct ticket type.
Everything is working fine for online purchases using a credit card.
For mail-in ticket purchases with payment via check, I would like to manually add an attendee. I tried going to the Attendee Reports page, where I saw a button “Add New Attendee”, however this does not permit me to specify a ticket option.
What is the recommendation to manually process an offline ticket sale paid by check, so that I can then generate the correct ticket (Gold / Silver / Bronze), which can then be printed or Emailed to the purchaser? We have a couple staff people that may be manually processing mail in registrations or ticket purchases at the door.
Thank you!!
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Dean
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August 6, 2013 at 1:06 am
Hi,
Manually adding an attendee cannot currently change the pricing option (Bronze, etc), it is marked as added by attendee.
The only way to generate that correctly would be to manually register them from the front end, as if they are doing it themselves.
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zappohll
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August 6, 2013 at 5:41 am
OK…I just want to make sure I’m clear. In order to process an offline purchase, I must do the following:
1) Order the tickets through the regular event registration process, and then when I get to the Payment page, select Check / Money order.
2) Then log in to Event Espresso to update the payment to indicate that a check was actually received.
3) Then switch pages while logged in so that I can either print a ticket, or Email a ticket to the purchaser.
Is there a way for my staff to do this more as a one step process, where an offline purchase can be entered (with appropriate Gold/Silver/Bronze ticket options selected), offline payment processed, and ticket generated all from the same page?
Thank you!
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Dean
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August 6, 2013 at 6:37 am
Hi,
Sort of yes. Generally I would have two tabs/windows open, one for the admin and one for the front end. You do not need to log out to register a user unless your site is set up so members need to be logged in to register (in which case I would recommend a plugin called User Switching).
Register the user, and click the Invoice, switch tabs and refresh, then you can update the users ticket from there. The user will be emailed as per normal so long as you select the email option when updating the user.
Tickets can be accessed from the attendee overview (the actions section).
It is obvious that Event Espresso is somewhat clunky when it comes to offline registrations, perhaps something we should look into, but bear in mind the plugin is specifically designed for online registration.
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zappohll
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August 6, 2013 at 11:37 am
As another option…is there a way to create two front facing web pages for the event…a “public” page to be used only for online ordering, and a “private” page that would be used only by staff to process offline ticket purchases?
Going forward though, it would be great to have a single interface where “staff” can fully process an offline ticket purchase.
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Josh
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August 6, 2013 at 2:57 pm
As another option…is there a way to create two front facing web pages for the event…a “public” page to be used only for online ordering, and a “private” page that would be used only by staff to process offline ticket purchases?
This is possible. What you can do is create a new page for your staff and go into the event editor, click the Shortcode button, copy the shortcode that displays in the pop up, and paste the shortcode into your new page and save.
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Josh
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August 6, 2013 at 2:57 pm
As another option…is there a way to create two front facing web pages for the event…a “public” page to be used only for online ordering, and a “private” page that would be used only by staff to process offline ticket purchases?
This is possible. What you can do is create a new page for your staff and go into the event editor, click the Shortcode button, copy the shortcode that displays in the pop up, and paste the shortcode into your new page and save.
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