Support

September 30, 2016 at 6:40 am

Hi Deb,

There is a shortcode available that can show that information on the ticket.

Login to your WordPress dashboard (WP-admin) and then go to Event Espresso –> Messages and click on Default Message Templates.

Look for the Ticket message type and click on Purchaser.

The shortcode that can be used to show a custom answer is:

[PRIMARY_REGISTRANT_ANSWER_*]

It needs an exact match for the question name. For example, if your question name is:

Bus pickup points

…then the shortcode will be:

[PRIMARY_REGISTRANT_ANSWER_*Bus pickup points]

Here is an example of the shortcode above added to the ticket template:

https://cl.ly/0U2Q213k2e1t

—
Lorenzo

October 1, 2016 at 8:15 am

You can try the text editor when you edit the message template instead of the visual editor. The correct short code for that question is:

[PRIMARY_REGISTRANT_ANSWER_*Choose Bus Location]

October 4, 2016 at 3:23 am

The question text must match exactly what is entered for that question, I ran a test registration on one of your events and the text shows:

Choose Bus Location : Required Only if Purchasing a Bus Ticket

The source code for the page shows a space at the end of the question text – http://take.ms/amvhT

You will need to also include that within the shortcode for this to work, so with the above question, your shortcode would be:

[PRIMARY_REGISTRANT_ANSWER_*Choose Bus Location : Required Only if Purchasing a Bus Ticket ]

However, you ask that same question for all of your registrants which means that can all select a different location. That means you don’t want the PRIMARY_REGISTRANT_ANSWER as it will only show the location select by the primary registrant on all of the registrations.

Try: [RECIPIENT_ANSWER_*Choose Bus Location : Required Only if Purchasing a Bus Ticket ]

October 5, 2016 at 5:36 am

Hi Deb,

Please take another look at my example.

The screenshot you have shared does NOT have a space at the end of the shortcode – http://take.ms/MexfP

As far as I can tell your question text has a space on the end, you need to include that within the shortcode.

October 6, 2016 at 2:37 am

Can you send me temporary login details so I can take a look please?

You can use this form:

https://eventespresso.com/send-login-details/

Please include details of which ticket template you are using in the above form so I know where to look.

October 7, 2016 at 2:53 am

The issue was with the space at the end question text.

Adding the space within the shortcode if you have a space at the end of the question text should pull in the answer, however currently it does not.

I removed the space from your question text and from the shortcode within the ticket and the answer is now shown on the ticket.

I’ve also created a ticket for us to investigate this further.

October 7, 2016 at 3:30 am

You’re most welcome, Deb 🙂

If you have any further problems just let us know.