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Tony
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October 11, 2022 at 4:49 pm
Hi there,
The “There has been a critical error on this website.” error message is a ‘front facing’ error shown to visitors.
To investigate this further we’ll need the ‘real’ error being thrown which should be available within the site’s error logs. Your host will usually have a section you can view the logs in within your control panel.
If you can post that here we can then narrow this down some.
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lneilson
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October 11, 2022 at 5:19 pm
Error when trying to install the plugin:
Prd jccf
Date:
Tue Oct 11 2022 16:11:05 GMT-0700 (Pacific Daylight Saving Time)
Client:
209.121.229.254:0
Message:
auditor:event=upgrader_process_complete_plugin {“type”:”plugin”,”action”:”install”,”plugin”:”event-espresso-decaf”,”blog_id”:1,”event”:”upgrader_process_complete_plugin”,”current_user_id”:10,”remote_addr”:”209.121.229.254″}, referer: https://www.jccf.ca/wp-admin/plugin-install.php
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lneilson
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October 11, 2022 at 5:20 pm
Error when trying to buy a ticket:
Date:
Tue Oct 11 2022 16:08:42 GMT-0700 (Pacific Daylight Saving Time)
Client:
209.121.229.254:0
Message:
auditor:event=deactivated_plugin {“plugin”:”eea-attendee-mover/eea-attendee-mover.php”,”network_activation”:false,”blog_id”:1,”event”:”deactivated_plugin”,”current_user_id”:10,”remote_addr”:”209.121.229.254″}, referer: https://www.jccf.ca/wp-admin/plugins.php
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Tony
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October 11, 2022 at 5:29 pm
Hi there,
That’s not from your PHP error log, I’m not sure what the above is from.
Ar you comfortable with FTP/File manager and PHP?
If so you can edit your site’s wp-config.php file, find:
define( 'WP_DEBUG', false );
Replace that single line with this snippet:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
That tells you site to log the errors ina location I can view them, if you let me know when the above is in place I’ll test again and see if the error shows up.
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lneilson
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October 11, 2022 at 5:34 pm
Seems to be working now, however the ‘Promotions’ Tab is not in the dashbaord.
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Tony
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October 11, 2022 at 5:55 pm
Is the promotions add-on installed and enabled?
Go to Dashboard -> Plugins.
Search for ‘Event Espresso – Promotions’, can you see an add-on there?
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lneilson
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October 12, 2022 at 9:24 am
Thank You
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Tony
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October 12, 2022 at 10:42 am
You’re most welcome 🙂
Any further issues just let us know.
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