Accidently disconnected Stripe, how to reconnect without creating a new business

Posted: March 13, 2024 at 3:39 pm

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EE4 Everything License

March 13, 2024 at 3:39 pm

Trying to get test transactions set up for testing and accidentally disconnected Stripe Connect. When I try “Connect with Stripe” it is asking me to refill in the business information. I’m not trying to make a new connection.

Tony

Support Staff

March 13, 2024 at 4:41 pm

Hi there,

Are you logged into Stripe within your browser before clicking the Connect button?

You are creating a new connection as you disconnected the previous one, however, It shouldn’t ask for business details.

Can you add a screenshot?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

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Accidently disconnected Stripe, how to reconnect without creating a new business

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