Support

Home Forums Event Espresso Premium accessing EE4 using a browser on my iphone

accessing EE4 using a browser on my iphone

Posted: July 2, 2019 at 3:31 pm


Allyne Dinh

July 2, 2019 at 3:31 pm

I have been using EE4 for the past 3+ years. Up until the last few months, I was always able to access my dashboard using the browser on my phone (iphone). recently, something has changed and while I am able to access the dashboard, when I click on an event, I am no longer able to see any information about that event.
The first link is to a picture of what I used to see on my phone and what I can still see when using a non apple phone:
https://www.fearlessflyersacademy.com/wp-content/uploads/2019/07/Screenshot_20190702-172635.jpg
This second link is to a screenshot of what I see when I try and access the same event/information:
https://www.fearlessflyersacademy.com/wp-content/uploads/2019/07/IMG_4023.png
How can I fix this?


Josh

  • Support Staff

July 2, 2019 at 3:57 pm

Hi,

The way forward to fix this will be to find out what changed on your site that would cause this. One possible cause would be another plugin that adds in some extra CSS or other code that could affect that page. So you could try temporarily deactivating other plugins on the site.

In case if you were wondering if this was a change in Event Espresso, here’s a screenshot of the events admin page from my iPhone:
https://slack-files.com/T02SY781D-FL3660S0G-577725e0d3


Allyne Dinh

July 5, 2019 at 12:46 pm

Hi Josh,
I went in and deactivated all the plug ins that are not EE plugins. I then cleared the cache on my phone and tried to access the event information again. I got the same thing. A blank space where all the information should be. Any other ideas about what is going wrong?


Josh

  • Support Staff

July 5, 2019 at 12:58 pm

It’s also possible that the active WordPress theme has some admin-only styles that are interfering. If you have a dev/staging site you could temporarily switch to one of the default WordPress themes and see if that makes a difference.

The support post ‘accessing EE4 using a browser on my iphone’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 4 months, 2 weeks ago ago

Topic Tags

Tagged: , ,

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!
[for="input_96_5_3"]
[for="input_96_5_3"]
[gravityform id=96 title=false description=false]
  • This field is for validation purposes and should be left unchanged.
[i]
[i]
[gravityform id=69 title=false description=false]
  • This field is for validation purposes and should be left unchanged.