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espritway
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April 18, 2018 at 12:27 am
Hi,
I don’t have access to the profile editing feature. When i click on edit on a registred person in the contact list, i get an error impossible to log espresso_registrations.
thanks !
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Tony
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April 18, 2018 at 2:50 am
Hi there,
Can you post the exact error you are getting, please?
Are you logged in as an administrator?
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espritway
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April 18, 2018 at 3:16 am
Yes, iam logged as administrator.
Imagine that I am on the list of registered contacts : If I want to modify the information of the contact and that I click on the icon modify, I find myself on page specifying that it is impossible to load espresso_registration
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Tony
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April 18, 2018 at 5:48 am
I understand the problem, but I need to know the exact error thats shown on the page to know the cause.
Can you either copy the error here, or take a screenshot and add a link to it here?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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espritway
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April 19, 2018 at 12:05 am
ok, when i click here :
https://www.un-espritzen.fr/wp-content/uploads/2018/04/edit-profile.jpg
I get this page :
https://www.un-espritzen.fr/wp-content/uploads/2018/04/error-edit-profile.jpg
Maybe this error can help you. When i active event espresso, i have some conflict :
in first for my header theme the head of my page is brought up under the menu :
Before : https://www.un-espritzen.fr/wp-content/uploads/2018/04/accueil-avant.jpg
After : https://www.un-espritzen.fr/wp-content/uploads/2018/04/accueil-après.jpg
then i have a problem with my extension teambooking, my button of reservation is gone : https://www.un-espritzen.fr/wp-content/uploads/2018/04/team-booking.jpg and this extension is very important for me for our individual reservation. Do you know why ?
Thanks !!!
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Tony
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April 19, 2018 at 4:19 am
ok, when i click here :
https://www.un-espritzen.fr/wp-content/uploads/2018/04/edit-profile.jpg
I get this page :
https://www.un-espritzen.fr/wp-content/uploads/2018/04/error-edit-profile.jpg
Hmm, ok, so that is the full error.
If you activate EE, go to Event Espresso -> Maintenance -> Reset/Delete Data
Click the ‘Reset Event Espresso Capabilities’ button.
Maybe this error can help you. When i active event espresso, i have some conflict :
in first for my header theme the head of my page is brought up under the menu :
Before : https://www.un-espritzen.fr/wp-content/uploads/2018/04/accueil-avant.jpg
After : https://www.un-espritzen.fr/wp-content/uploads/2018/04/accueil-après.jpg
EE injects some elements into the page and if the theme is targeting specific elements using nth-child, or first-child selectors those elements can cause problems with those. I’ll need to see the page with EE activated to see what is happening.
then i have a problem with my extension teambooking, my button of reservation is gone : https://www.un-espritzen.fr/wp-content/uploads/2018/04/team-booking.jpg and this extension is very important for me for our individual reservation. Do you know why ?
I’d need to see what is happening on the page, can you activate EE so I can take a look?
If you prefer not to do that on the live site (as it will effect your users), can you create a development copy of the site we can view?
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espritway
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April 19, 2018 at 12:09 pm
I have already reset data and nothing has change.
I have activate event espresso directly (www.un-espritzen.fr), you can do your test ;-).
For team booking i have verified, it’s not your extension who is in cause sorry, it’s a bug with my theme.
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Josh
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April 19, 2018 at 3:41 pm
Maybe this error can help you. When i active event espresso, i have some conflict :
in first for my header theme the head of my page is brought up under the menu :
That looks like a bug in the theme’s CSS that’s exposed when Event Espresso is activated. Can you trying adding this to your custom stylesheet?
.header_hor .l-header.pos_fixed { position: relative;}
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Josh
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April 19, 2018 at 3:44 pm
With regards to the error you’re seeing when you try to access the edit profile page, I’ve seen that error before and it was the result of a plugin conflict. You can rule out a plugin or theme conflict is by installing the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you check to see if the issue persists?
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espritway
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April 20, 2018 at 12:16 am
It’s ok for my header theme :-), thanks.
it’s working to access the edit profile page when troubleshooting mode is activate !
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Josh
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April 20, 2018 at 7:16 am
Very good, so you’ve found that there is indeed a plugin or theme conflict. The next step is to reactivate the theme while troubleshooting mode, if the issue persists at that point, you reactivate the other plugins one by one and check the edit profile page. Eventually the page will break again and you’ll know which plugin is causing the issue.
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espritway
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April 20, 2018 at 12:50 pm
Thanks, i have found the plugin, it’s eventon rsvp. So Have you an issue even if I have to replace soon this plugin with yours 😉 ?
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Josh
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April 20, 2018 at 12:55 pm
You’ll need to deactivate that other plugin in order to access the edit profile page, or contact the plugin author and ask them to fix their plugin.
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espritway
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April 23, 2018 at 12:44 pm
Ok thanks 😉
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