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JackB
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February 15, 2015 at 5:25 pm
Hi
I also have several “abandoned” transaction / registrations as a result of the bug in the new version. I checked in Paypal and I do not have PDT enabled anywhere.
The payments for these registrations were received OK in PayPal, but the event admin and the customer – neither of them have received any emails.
I followed your advice to update the transactions in EE (as stated here https://eventespresso.com/topic/abandoned-registrations/page/3/).
However, ticking the Apply Payment button adds a second transaction amount to the item. This results in “overpayment” notice, so then I had to delete the second transaction and the entry now reads “completed” as expected.
I understand I can resend “approval” email to customer – the question is – how to resend admin email?
Thanks
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Seth Shoultes
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February 16, 2015 at 5:22 pm
Hello Jack,
Thanks very much for your patience as we work through these issues. We don’t have a way to re-send admin emails at the moment, but I have submitted an internal feature request ticket.
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JackB
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February 16, 2015 at 8:00 pm
OK – well – what do you suggest? The event admin needs the info ASAP and never received the emails during the customer sign up (as a result of bugs in the software).
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Josh
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February 18, 2015 at 9:00 am
Hi JackB,
Is the event admin allowed to log into the WordPress dashboard? If so can they access that info there?
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