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abandoned-bookings-still-affecting-available-ticket-number

Posted: April 5, 2019 at 10:30 am


Palladio

April 5, 2019 at 10:30 am

Hi, this refers to the support ticket:
https://eventespresso.com/topic/abandoned-bookings-affecting-available-ticket-numbers/
I do have Paypal Express, but the same thing happens. Since I have very few tickets, they may look like sold out as soon as another person abandons a payment. What can be done? Here’s a link to my booking page:
https://www.palladio.net/events/navigating-complexity-training-2/
Thanks!


Tony

  • Support Staff

April 5, 2019 at 11:46 am

Hi there,

The reservation system actually has nothing to do with PayPal Express, the recommendation to switch to using that payment method was for a different issue in which the ‘Sold’ values (not the reserved tickets) would update incorrectly (switching to PayPal Express is still recommended) but that doesn’t appear to be your issue?

What should happen is when the last person starts a registration onto your last ticket, their ticket is placed on reserve for the duration of their session (by default 1 hour), if that user has not paid during that time their session expires and the ticket should be available once again for sale.

Is that not happening on your site?


Palladio

April 5, 2019 at 1:01 pm

Yes, now it happened. I didn’t know about the one hour delay. Thanks for clarifying.

The support post ‘abandoned-bookings-still-affecting-available-ticket-number’ is closed to new replies.

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Updated by  Palladio 2 months, 2 weeks ago ago

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