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Abandoned and Pending Registrations in EE4

Posted: June 30, 2020 at 10:00 am


Dorian Straszewski

June 30, 2020 at 10:00 am

This from my customer:

Espresso is counting a ticket abandoned as a purchase and pending registrations as a ticket purchased.


Tony

  • Support Staff

June 30, 2020 at 11:05 am

Hi Dorian,

For how long?

Event Espresso will reserve tickets when they are submitted on the ticket selector, when the user session expires (by default thats 1 hour) the tickets are then released back on sale.

We do this to prevent tickets from overselling (User B completing their purchase in the time it takes for User A to add their details and pay).

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Updated by  Tony 1 week, 2 days ago ago

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