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Abandon Cart Emails

Posted: June 22, 2022 at 7:39 am


eosw

June 22, 2022 at 7:39 am

Hi Support,

Do you know if there is any other places to turn off abandon cart emails other than under messages? It seems that folks are still getting some emails once the abandon.

Thanks,

Ryan


Tony

  • Support Staff

June 22, 2022 at 7:43 am

Hi Ryan,

We don’t have abandoned cart emails within EE (its actually a feature people have requested we add in).

May I ask which email they are getting?

Can you see those emails in Event Espresso -> Messages -> Message activity?


eosw

June 22, 2022 at 8:17 am

Ahh ok…that makes sense. I think it might be coming from our marketing software. I have asked to get the email to us so we can verify. I don’t see anything in Messages > Message activity.


eosw

June 22, 2022 at 8:20 am

Does the confirmation email only get triggered when they have paid? If someone abandons, it appears that they are getting a message.


Tony

  • Support Staff

June 22, 2022 at 11:01 am

Does the confirmation email only get triggered when they have paid?

The ‘Registration Approved’ message will be triggered automatically if they pay in full or they finalize a registration and either have no monies owing or your event settings have the Default Registration Status set to be Approved.

If someone abandons, it appears that they are getting a message.

Do you have a copy of the message?

Can you define what you mean by them abandoning? At which point during the registration?


eosw

June 22, 2022 at 11:45 am

Hello so essentially if someone leaves the checkout without paying. I am working on getting that email also.


Joao Victor

  • Support Staff

June 22, 2022 at 6:22 pm

Hi there!

Thanks for getting back to us.

The copy of the email will be essential because we are afraid it’s generated and sent by a third-party plugin (as Tony mentioned, it’s not included to our plugin yet).

We are waiting for your comment on this!

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