Support

Home Forums Event Espresso Premium A valid "A record" could not be located for that domain

A valid "A record" could not be located for that domain

Posted: April 15, 2019 at 12:51 pm


cmoff21

April 15, 2019 at 12:51 pm

Having registration issues when a user enters an email address with @sbcglobal.net domain they receive an error message saying, “a valid ‘A record’ could not be located for that address and domain. Please enter a valid email address.”
True that domain has no A record but it is a valid email and the domain has valid MX records. How can we disable or resolve this one?


Josh

  • Support Staff

April 15, 2019 at 1:07 pm

Hi,

You can go to Event Espresso > Registration Form > Reg Form Settings and select another option for the Email Validation Level setting. Any of the other choices there will remove the additional MX and A record checks added by the “International + DNS Check” option.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Josh 2 days, 22 hours ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!