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A valid "A record" could not be located for that domain

Posted: April 15, 2019 at 12:51 pm

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cmoff21

April 15, 2019 at 12:51 pm

Having registration issues when a user enters an email address with @sbcglobal.net domain they receive an error message saying, “a valid ‘A record’ could not be located for that address and domain. Please enter a valid email address.”
True that domain has no A record but it is a valid email and the domain has valid MX records. How can we disable or resolve this one?


Josh

  • Support Staff

    •

April 15, 2019 at 1:07 pm

Hi,

You can go to Event Espresso > Registration Form > Reg Form Settings and select another option for the Email Validation Level setting. Any of the other choices there will remove the additional MX and A record checks added by the “International + DNS Check” option.

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Updated by Josh 5 years, 7 months ago ago

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