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A few hiccups – system check?

Posted: February 12, 2020 at 1:54 pm


February 12, 2020 at 1:54 pm

We’re new to Event Espresso and have had a few issues along our learning curve, especially with promotion codes. Before we launch our next code-heavy registration phase (all for 100% discounts), I want to do our best to prevent any further complications.

Can someone please review our setup and identify any other potential issues we may face? Here is the event:

Here are the issues I’ve encountered so far:
• On Jan. 21, our promo codes were not applying. Josh helped me exclude scripts from Autoptimize and solved the problem. Here is that conversation:
• On Feb. 4, a registrant was unable to use a 100% discount promotion code. I don’t have their error code or more information. I tested it and it worked, and they tried again later and it worked.
• On Feb. 7, a registrant was unable to use a previously-working 100% discount promotion code. They got the error “The selected method of payment could not be determined. Please sure that you have selected one before proceeding…” Using another support forum, I turned off aggregate JavaScript ( and I was able to register. On Feb. 11 the same registrant was able to apply the promo code, but received the error message, “An invalid registration was received. A valid Primary Registration for this Transaction could not be found.”

We’re about to launch registration for sponsors, which will be 60+ registrants using 20 different unique registration codes, each for 100% discounts. Can someone review our install for any red flags or potential glitches? We want to provide the smoothest experience possible!


  • Support Staff

February 13, 2020 at 2:54 pm


Here are a few suggestions:

1) On this page:
You could use the ticket selector shortcode instead of the iframe embed code. The iframe embed isn’t as mobile friendly as the shortcode

2) I checked the browser’s console when on the page you linked to, and I still see JavaScript errors from Autoptimize. You might consider using another plugin like Fast Velocity Minify for optimizing scripts/styles

3) This is more of an esthetic quality: You might want to not align center your registration page so the field labels will display left aligned instead. That may be a block setting on the reg-checkout page you can change


February 14, 2020 at 2:05 pm

Thank you so much, Josh!

1. Done!
2. I’ve turned off Autoptimize.
3. Great point – I’ve changed the page template to make the forms easier to use.

If you’re able to give it one more look, I’d appreciate it. Thank you!


  • Support Staff

February 14, 2020 at 2:20 pm

Here are a few cosmetic improvements that could be applied:

Override the theme’s styles that set the ticket selector inputs too wide:

.tkt-slctr-tbl select {
width: auto;

Most table cells look better not centered:

.tkt-slctr-tbl tr td,
.tkt-slctr-tbl thead tr th {
text-align: left;

Then you could add some style to the ticket selector button so it matches the other button on the page:

.ticket-selector-submit-btn {
font-size: 1.4rem;
text-transform: uppercase;
font-family: Gottham Bold,sans-serif;
padding: 1.5rem 2.5rem 1.2rem;
border-radius: 60px;
border: 1px solid

You can any of the above to your site’s Appearance > Customize > Additional CSS page.

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Updated by  Josh 1 month, 3 weeks ago ago

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