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A couple of registration issues

Posted: January 18, 2013 at 7:28 am

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Enertech OPAL

January 18, 2013 at 7:28 am

I don’t remember this happening before the current version, but here’s what I’m seeing.

  1. An attendee record is being created at the confirmation screen, but if they don’t click confirm, it’s still showing as a registration.
  2. On the confirmation page, if the user clicks their back button to edit, rather then the “edit” link, it will create a new attendee record.

Shouldn’t it wait to create the attendee record after the confirmation is clicked? I should add that these are free events, so there’s no payment process.

  • This topic was modified 11 years, 6 months ago by Enertech OPAL. Reason: adding details
  • This topic was modified 11 years, 6 months ago by Enertech OPAL.


Enertech OPAL

January 18, 2013 at 7:53 am

to add, in default settings, payment status is set to incomplete as well as in the event itself.


Josh

  • Support Staff

January 21, 2013 at 9:32 am

Hi there,

There was a change made in a recent version that added an option that allows you to skip the confirmation page , so the registration gets recorded when the Submit button is clicked now.

We’ve opened a ticket for the dev team to add a check so that when someone hits the back button, it will check first to see if there is already a registration submission entered and not add a second one when it’s submitted again.


Enertech OPAL

January 23, 2013 at 7:37 am

Thanks Josh.


Josh

  • Support Staff

January 23, 2013 at 8:07 am

You’re welcome. Thanks for reporting. I’ve updated the ticket and added a few notes to it from this forum topic. Hopefully we’ll have this fixed soon.

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