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aaclondoncen
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August 31, 2024 at 11:33 am
When creating a ticket template from scratch it always shows a blue number 9 above the SOLD label. When I click on the 9 it takes me to the registrations page and there are no entried. I’ve tried using ChatGPT to troubleshoot this but can’t find the reason for the error.
I’m using EE4 Personal License (Version 5.0.23.p) with WordPress Users Integration (Version 2.1.2.p) and WordPress 6.6.1.
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Rio
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September 1, 2024 at 11:19 pm
Hmm, this is interesting issue. Can you check if there’s any plugin conflict?
You can check this guide.
https://eventespresso.com/wiki/troubleshooting-checklist/
Please enable WP-debug on your WP-config by replacing the WP-debug code with this block.
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
if ( WP_DEBUG ) {
@ini_set( 'display_errors', 0 );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
}
After doing that, Do the steps you made above. This will generate Error log on your wp-content directory.
then next step will be checking any plugin/theme conflict.
You can use https://wordpress.org/plugins/health-check/ or any similar plugin.
You can do the above using Troubleshooting mode:
Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.
That will disable all plugins and switch to a default theme and then allow you to enable specific plugins troubleshooting mode. Once disabled you will revert back to the current state.
thanks
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aaclondoncen
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October 18, 2024 at 7:28 am
Sorry for not responding sooner – that was rude of me. The updates fixed the problem for one event, but now I’m making another event the problem has returned. When I have time I will follow your debug procedure.
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Tony
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October 18, 2024 at 9:51 am
Hi there,
Since this thread was opened we’ve found the likely cause of this.
If you create a ticket template from an event that has a sold value, the ticket template saves and uses that sold count when generating new tickets. We have a ticket to address this within core, but if your are comfortable with PHPmyAdmin I can advise further on how to fix this manually within the database if you’d like?
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