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500 Error when publishing event

Posted: January 26, 2024 at 2:55 am

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Matthew Prudente

January 26, 2024 at 2:55 am

I am getting a 500 error when publishing an event. I’ve turned off all other plugins to test. The debug log shows this error:

thrown in /home/runcloud/webapps/aviation-club-uk-live/wp-content/plugins/event-espresso-core-reg/caffeinated/admin/extend/events/espresso_events_Events_Hooks_Extend.class.php on line 457
[26-Jan-2024 09:52:21 UTC] PHP Fatal error: Uncaught InvalidArgumentException: The "edit_tickets" array is invalid therefore the event can not be updated. in /home/runcloud/webapps/aviation-club-uk-live/wp-content/plugins/event-espresso-core-reg/caffeinated/admin/extend/events/espresso_events_Events_Hooks_Extend.class.php:457
Stack trace:
#0 /home/runcloud/webapps/aviation-club-uk-live/wp-content/plugins/event-espresso-core-reg/caffeinated/admin/extend/events/espresso_events_Events_Hooks_Extend.class.php(282): espresso_events_Events_Hooks_Extend->_update_tickets()
#1 /home/runcloud/webapps/aviation-club-uk-live/wp-content/plugins/event-espresso-core-reg/admin_pages/events/Events_Admin_Page.core.php(1110): espresso_events_Events_Hooks_Extend->datetime_and_tickets_caf_update()
#2 /home/runcloud/webapps/aviation-club-uk-live/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page_CPT.core.php(974): Events_Admin_Page->_insert_update_cpt_item()
#3 /home/runcloud/webapps/aviation-club-uk-live/wp-includes/class-wp-hook.php(324): EE_Admin_Page_CPT->insert_update()
#4 /home/runcloud/webapps/aviation-club-uk-live/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#5 /home/runcloud/webapps/aviation-club-uk-live/wp-includes/plugin.php(517): WP_Hook->do_action()
#6 /home/runcloud/webapps/aviation-club-uk-live/wp-includes/post.php(4760): do_action()
#7 /home/runcloud/webapps/aviation-club-uk-live/wp-includes/post.php(4862): wp_insert_post()
#8 /home/runcloud/webapps/aviation-club-uk-live/wp-admin/includes/post.php(453): wp_update_post()
#9 /home/runcloud/webapps/aviation-club-uk-live/wp-admin/post.php(227): edit_post()
#10 {main}
thrown in /home/runcloud/webapps/aviation-club-uk-live/wp-content/plugins/event-espresso-core-reg/caffeinated/admin/extend/events/espresso_events_Events_Hooks_Extend.class.php on line 457


Tony

  • Support Staff

January 26, 2024 at 5:05 am

Hi there,

Is this a new install or did this work previously?

Are you using the legacy or advanced editor?

You can see how the advanced editor looks here:
https://eventespresso.com/wiki/new-advanced-event-editor/

When you create a new event (before you publish it), does it have a ticket?


Matthew Prudente

January 29, 2024 at 3:01 am

We are using the legacy editor.

It works when a ticket has been added, but fails without a ticket.

It had been working before, until we updated from 3 to 4.

Many thanks for your help.


Matthew Prudente

January 29, 2024 at 3:01 am

We are using the legacy editor.

It works when a ticket has been added, but fails without a ticket.

It had been working before, until we updated from 3 to 4.

Many thanks for your help.


Rio

  • Support Staff

January 29, 2024 at 7:38 am

It is correct to have error when saving a datetime without any ticket assigned. The only problem here is that, the error was not catch in legacy editor, but everything seems fine in Advance editor.

The solution here for now, is to create a default ticket so you will not experience that fatal error when saving a datetime without assigned ticket.
https://monosnap.com/file/EKaGIplol34PxeJgl0bpO5Q9DccLdS

Thanks

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