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404 message appears when trying to view ticket

Posted: December 7, 2016 at 1:09 am


Andrew Keir

December 7, 2016 at 1:09 am

A 404 message appears when a customer attempts to view their ticket by clicking ‘print your tickets’ from the email they receive.

Any suggestions on how I can fix this?


Josh

  • Support Staff

December 7, 2016 at 7:30 am

Hi Andrew,

It sounds like the ticketing message type has been deactivated. You can reactivate it by going to Event Espresso > Messages > Settings > Html, then drag the ticket message type over to the messenger box to activate it.


Andrew Keir

December 7, 2016 at 11:03 pm

Thanks Josh,

That worked a treat.

The support post ‘404 message appears when trying to view ticket’ is closed to new replies.

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Status: closed

Updated by  Andrew Keir 2 years, 6 months ago ago

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