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404 for Sold Out Events (for non-logged in users) – EE4

Posted: November 13, 2015 at 5:58 pm


Donna

November 13, 2015 at 5:58 pm

We’re getting 404’s for any Sold Out Event (EE4).

But it only shows for non-logged in users.

Is there a setting in EE4 that allows Sold Out events to still show publicly?


Donna

November 13, 2015 at 6:02 pm

test (need to see if I get email notifications when someone replies)


Josh

  • Support Staff

November 13, 2015 at 6:04 pm

There isn’t a setting in EE4 that changes this, because normally sold out events should still be displayed publicly. If you go in to edit any of these events, is there a Publish button? If so, you can click the Publish button that that may help.

It may help to check over your plugins and theme functions to see if any restrictions are set up for displaying posts with a specific status. For example, if another plugin or theme setting has an option to only show posts with a status of Published, that could be what’s affecting things here.


Donna

November 13, 2015 at 6:10 pm

Yes, I can manually publish them.

We keep the classes up as a reference for signed up customers.

Is there no long-term way to stop these from going into unpublished?


Donna

November 13, 2015 at 6:12 pm

Oops replied too soon.

Okay, so does the post go into “pending” or “draft”. What mode is forced when a class moves to Sold out.

I don’t ahve any themes or plugins that hide anything.


Lorenzo Orlando Caum

  • Support Staff

November 16, 2015 at 8:12 am

Hi Donna,

Is your software up to date: http://eventespresso.com/wiki/ee4-changelog/

Could you share a list of plugins that are running on your website? You can find this information in WP-admin –> Plugins.


Lorenzo


Donna

November 18, 2015 at 3:32 am

I’ve just updated everything to latest version.

I’ll need to monitor this for a few days, as I manually republished all the 404 classes already. I need to see if it happens again upon a class getting sold out.

I’ll keep you posted


Lorenzo Orlando Caum

  • Support Staff

November 18, 2015 at 6:13 am

Hi Donna,

I ran some additional searches on this and I saw that another member reported a similar issue earlier this year. However, they had a plugin that could automatically change the status for posts.

Could you share a list of plugins that are running on your site?

Thanks


Lorenzo


Donna

November 18, 2015 at 3:17 pm

Better User Search

Event Espresso

Event Espresso – Authorize.net (SIM) Gateway (EE 4.6.0+)

Event Espresso – Calendar (EE 4.3+)

Event Espresso – People Addon (EE 4.5+)

Event Espresso – Social Sharing (EE4.4.4+)

Event Espresso – WP Users (EE4.6+)

Members

WP-Members


Donna

November 18, 2015 at 3:18 pm

Jetpack is activated multi-site wide


Donna

November 18, 2015 at 3:21 pm

Full list of multi-site wide plugins:

Cookies for Comments
Custom Post Type UI
Hotfix
Jetpack by WordPress.com
Resize images before upload
Block Bad Queries (BBQ)
Force Strong Passwords – WPE Edition
New Blog Defaults (CETS)
Proper Network Activation
Stop long comments
WordPress MU Domain Mapping
WP Engine System


Lorenzo Orlando Caum

  • Support Staff

November 19, 2015 at 7:30 am

Thanks Donna. I didn’t immediately see any plugins that could change the status for a custom post type.

Could you reply here if the issue appears again?


Lorenzo


Donna

November 19, 2015 at 11:42 am

sure will.

The support post ‘404 for Sold Out Events (for non-logged in users) – EE4’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Updated by  Donna 3 years, 9 months ago ago

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