Support

September 10, 2018 at 4:57 am

Hi there,

-added the critical pages (Thank You/Payment etc)

Those should have been added automatically, did EE show that they had issues in Event Espresso -> General Settings -> Critical pages?

It looks like you have the ‘registration-check-out-page’ page set as a child page of ‘register’ but also have EE’s events slug set to ‘register’, is that correct?

If so then that’s the problem, if you set that page to no longer be a child of ‘register’ it should work. You can’t have your critical pages as a child of a page set to use the same slug as your events slug, so all of those will need the same fix.

You may also need to flush your permalinks after doing the above, go to Dashboard -> Settings -> Permalinks and just hit save.

—

The reason is down to how permalinks work, if you have the events slug set to ‘register’ then when you go to: site.com/register/some-event-name

WordPress knows to break that down into something like {domain}/{post_type}/{post_slug}

EE event posts are set to use the ‘register’ slug, so WP translate that to “an EE event with the slug equal to ‘some-event-name'”

The problem comes when EE tries to direct the user to the checkout page, because its set as a child of ‘register’ it sends the user here:

http://www.chesslife.com.au/register/registration-check-out-page/?uts=123456789#checkout

So WordPress once again translates that to “Look for an EE event with the slug equal to ‘registration-check-out-page'”, which doesn’t exist as it’s a standard page and not an EE event.

(I’m oversimplifying all of this a little but its to give you an idea of what is happening so you can prevent it from happening again)

• This reply was modified 5 years, 7 months ago by  Tony.

September 10, 2018 at 5:29 am

That worked! Thank you!

You’re most welcome, I’m glad it worked.

(And yes it did say it had an issue in the critical pages)

Hmm, strange. If EE hadn’t created them you may have been able just save the settings on that page an have EE create them for you, but it really depends on what the problem was (which we can’t identify now).

If you continue to have problems with your critical page please let us know so we can investigate further.