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Nancy Dufford
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September 28, 2015 at 9:52 pm
For the third time in the past five weeks, I am getting an error messages when I try to submit a new event to our calendar. (See thread: https://eventespresso.com/topic/unable-to-submit-new-events/#post-168755) As was the case the last two times, multiple start times and multiple pricing sections show up when I try to create a new event.
I will use the login form to send our login details.
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Tony
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September 29, 2015 at 4:09 am
Hi Nancy,
Which version number of Event Espresso 3 are you using?
If you are using 3.1.36.X then this will continue to happen, you’ll need to update to the latest version of EE3.
I checked and we have not received any log in details, can you resend please.
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Nancy Dufford
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September 29, 2015 at 8:30 am
I believe you updated us to 3.1.37.5.P when this problem first occurred.
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Lorenzo Orlando Caum
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September 29, 2015 at 9:01 am
Hello, I cleared out those errant entries and I’m sharing the steps below for other members that may experience this issue:
1) Backup your WordPress site including the database (https://eventespresso.com/wiki/how-to-back-up-your-site/)
2) Deactivate Event Espresso through the Plugins screen in your WP dashboard
3) Login to your database using a tool like PHPMyAdmin
4) You’ll be making changes to three database tables:
wp_events_start_end
wp_events_prices
wp_events_category_rel
Go ahead and locate the wp_events_start_end database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.
5) Locate the wp_events_prices database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.
6) Locate the wp_events_category_rel database table and click on it. Then click on the event id column to sort and you’ll see some rows that have 0 (zero) for the event id. Remove only these rows that have 0 for the event id.
7) Return to your WordPress dashboard and then reactivate Event Espresso 3 along with its add-ons.
Thanks
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Lorenzo
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