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expfarm
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September 3, 2014 at 10:31 am
We have a website wherein users can register for multiple attendees at one time. One of our attendees was registering a group of 25 registrants and upon completion received an error message. None of the registrants showed up in our Attendee list.
Is there a way to retrieve the registration info for this group? Is it possible the database has their info, even though the Dashboard is not listing them?
Thanks.
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Josh
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September 3, 2014 at 11:50 am
Hi Brandon,
You could check to see if there was a notification message sent, but if it’s not in the attendee list, it’s likely not in the database.
Going forward, if you can run a test to find the error message we can help you get that troubleshot. It sounds like it may be that your server should be configured to allow for a higher max_input_vars limit.
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expfarm
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September 3, 2014 at 11:58 am
Thanks for the reply, Josh.
What should the max_input_vars be set to?
Could using the “Back” button on the browser have caused the aborted registration to occur?
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expfarm
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September 3, 2014 at 1:38 pm
We have received another report of an error with registration from a registration group for 31 attendees.
What should the max_input_vars limit be set at?
Thank you.
—
Brandon
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Sidney Harrell
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September 3, 2014 at 2:14 pm
You can check what it’s set to now by downloading this file: https://raw.githubusercontent.com/sidharrell/bunchOfJunk/master/phpinfo.php and placing it on your server so that you can pull it up in a browser. Then just search for the max_input_vars line. (ctrl-f) Mine is set to 1000, which is default in the Ubuntu php package.
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expfarm
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September 4, 2014 at 7:32 am
Thank you. I’ve increased the allocated max_input_vars to 3000, and the PHP memory allocation to 128M. Now we’re having an issue with email confirmations not being delivered.
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expfarm
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September 4, 2014 at 7:32 am
Disregard that last post… I found the emails.
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