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aiact
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July 26, 2013 at 6:03 am
Hello, I’ve installed and set up for my 1st time and have a couple of questions. I set up the confirmation email by it’s only going to only the recipient, my client isn’t getting a notification. Also in “venue information” the contact/phone number/etc information as well as the description isn’t showing up on the event registration page.
http://aiact.org/workspace/7-calendar/
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Dean
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July 26, 2013 at 6:29 am
Hi Jan,
The email should be automatic, especially to the admin. Have you checked the General Settings and the overall WordPress settings to make sure the admins contact email is correct? Also have you double checked the Spam folder?
We do know that some servers are not well equipped to handle emails, so in those cases we recommend third party plugins like WP Mail SMTP or services like Mandrill or Postmarkapp.
I would still check the base settings first though.
Have you turned on the Venue Manager in the General Settings? If not I would highly recommend doing so, it makes venue management much easier in the long run. It will still only display basic data by default unless you use the [ESPRESSO_VENUE] shortcode https://eventespresso.com/wiki/shortcodes-template-variables/#venue which has numerous options for it.
If you use that shortcode, turn off the show venues option in the Template settings otherwise the address will pop up twice.
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Dean
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July 26, 2013 at 6:31 am
Oh, you also need to either turn off the reCAPTCHA or go and get an API key for it (it’s free) as it is causing an error as it doesnt have the API key – http://www.google.com/recaptcha
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aiact
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July 29, 2013 at 1:29 pm
Thanks for you help Dean, we got the email sorted out and the venue. A few new questions came up on Friday when we were working through the settings.
1. Is there a way to send registration emails to a specific email address besides my admin. These are handled by a separate department.
2. On the verification page there are two confirm buttons. This is confusion. Can we remove one?
3. When selecting money order payment the user is sent back to the payment option page. It should be going to a confirmation email. Is there a setting we’re missing?
4. How can we edit the subject line of the registration confirmation email to the customer. We want to include “registration ” in the subject line.
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Dean
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July 30, 2013 at 12:42 am
1. Is there a way to send registration emails to a specific email address besides my admin. These are handled by a separate department.
Yes, but it needs to be done on a per event basis. In the event, on the right hand side id the setting “Alternate Email Address (optional)” if you add the emails you want the notifications to go to there, separated by a comma. Note you will need to add the admin email here as well as the alternative, otherwise the admin will not receive an email.
2. On the verification page there are two confirm buttons. This is confusion. Can we remove one?
https://eventespresso.com/wiki/remove-the-second-button-on-the-confirmation-page/
3. When selecting money order payment the user is sent back to the payment option page. It should be going to a confirmation email. Is there a setting we’re missing?
By default the status of a user who has not paid is Incomplete. This means they will not receive an email. You can change this in the General Settings (site wide) or on an event by event basis by changing the “Default Payment Status for Event: ” to Pending. Pending means that they still havent paid but they will receive mails and will also count towards the max attendee allocation if there is one. By clicking the Complete your Registration link they will see the Thank You page.
4. How can we edit the subject line of the registration confirmation email to the customer. We want to include “registration ” in the subject line.
Yes the email system is a little weird in 3.1.x, the messaging system in 4.x will be amazing. Anyway, to answer your question, the best way to do this is to use the Email Manager and create a default email with subject line. Then in the event allocate that email as the one to send out.
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aiact
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July 30, 2013 at 4:56 pm
Thanks Dean, Your help is terrific.
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Dean
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July 31, 2013 at 1:09 am
No problem!
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aiact
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July 31, 2013 at 7:24 am
Hi Dean, here’s our results.
No. 1 – adding an alternate email –
Tested on the 9/3/13 Committee event: listed docs@aiact.org, which is where registration and document order emails come into, in the Alternate Email section. The registration confirmation email did come into the assigned email folder (will set up a rule internally to move it into a specific sub-folder) but it still sent the registration confirmation email into my inbox (as admin) even though I did not include my email in the alternate email section. The instructions say to include the admin email here as well otherwise it wouldn’t send an email to the admin if not included – but it did anyway.
No. 2 – two confirm buttons. I tested this by adding the 5 maximum registrations and didn’t see that the page length was so long that we need the two buttons but this is not a priority so will leave as is for now.
No. 3. – Thank you page – changed the default payment setting in General Settings to Pending but still did not get the Thank You page when selecting check/money order payment.
No. 4 – subject line in confirmation email – this is OK now that I have a template email with the proper subject line.
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Josh
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July 31, 2013 at 8:54 am
With #2, the extra confirmation button can be helpful in cases when the registration form has 10~20 questions on it (this way the customer does not need to scroll back to the top of the page to confirm. The instructions in the documentation that Dean linked to show how to remove it. Alternatively you can set Event Espresso to skip the confirmation page entirely in Event Espresso>General settings under the Advanced features area.
After #3, after you select the check money order there is a link that needs to be clicked that takes you to the thank you page. It is labeled “Complete Your Registration”.
There is an option that you can set to display the payment options when the payment is pending on the thank you page too. It is also found in Event Espresso>General settings under Advanced Features and it’s labeled:
Show payment options for “Pending Payments” on the Payment Overview page?
When this is set to yes it will display the payment options if the payment is not completed. This is very useful in cases where they’ve not paid yet and wish to go back and pay by clicking the payment overview link from their confirmation email. If you set this option to no the payment option will not appear after they confirm their check/money order payment selection.
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aiact
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July 31, 2013 at 12:11 pm
Thanks Josh I found the setting. Any reason why the calendar isn’t showing up in ie9?
http://aiact.org/workspace/7-calendar/
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Josh
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July 31, 2013 at 3:00 pm
The calendar might not display if IE9 is in “compatibility mode”. This can happen with some WP themes.
A quick fix you can add to your theme’s header.php is a meta tag like:
<meta http-equiv="X-UA-Compatible" content="IE=edge" >
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This reply was modified 11 years, 3 months ago by
 Dean. Reason: syntax highlighted the meta code
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aiact
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July 31, 2013 at 7:50 pm
Hi Josh, your reply was cut off. It ended at meta tag like: ??
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Dean
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August 1, 2013 at 12:02 am
Hi
Sorry about that, please check Josh’s response now, I made the code visible for you.
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