Support FAQs

Frequently Asked Questions about Event Espresso Support

What is your best piece of advice for getting started with Event Espresso?

Our quick start guide will walk you through getting your first event set up in Event Espresso. Follow the guide, and if you need some feedback, then get in touch through our support forums.

How do I get help with Event Espresso?

Support for Event Espresso is provided online through our support forums. Customers with an active support license can open a support topic and a member of our support team will be happy to help.

If you have an emergency (e.g., a time-sensitive issue), then purchase a support token to receive expedited one-on-one help from a team member.

How do I get updates for Event Espresso and my add-ons?

Customers with an active support license have one-click updates available for Event Espresso through their WordPress website. You can also download new software from your account page on EventEspresso.com.

I think I found a security vulnerability in your plugin. How do I report this?

Please do not post security vulnerabilities in the support forums. Instead, you can report issues using our security vulnerability form. A team will review your report and reply within 24 — 48 hours.

I have a question about my account or a billing question. Where can I get help?

Reach out to our sales team through our contact page so we can answer your account question.

I’m new to online event payments. Can I get a recommendation for an online payment service?

We recommend Stripe for online payments so you can receive credit and debit card payments from your attendees. You can have a new merchant account with Stripe ready to go in just a few days.

Do you offer refunds?

We offer a 30-day money back guarantee on all purchases. If you are stuck and need some feedback, then create a support topic through our support forums so we can help you move forward with your events today.

Can I get your help to customize Event Espresso?

If a customization requires a few lines of code, then we can help you with that through our support forums. If your customization requires extensive custom coding, then please check with an Event Espresso professional.

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